Bartender - Hard Rock Cafe

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

POSITION SUMMARY:

The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Takes customer drink orders.
• Properly greet each guest and provide outstanding customer service offering drink and food specials.
• Totals bills, presents check, collects settlement, and processes payment.
• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.
• Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately.
• Prepare cocktails according to recipes, using correct tools and glassware.
• Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
• Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
• Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
• Serve food and beverages, ensuring timeliness, completeness, and accuracy.
• Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
• Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
• Process payments according to POS and cash handling procedures.
• Perform last call.
• Maintain bank variance within standard.
• Ensure all checks are closed out.
• Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
• Maintain positive and professional communication with all staff.
• Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
• Adheres to food and beverage policies and State Liquor Laws.
• Keeps station clean at all times.
• Promotes positive customer relations.
• Responsible for the receipt of monies and settlement of guest’s checks.
• Other departmental related duties and assignments as directed by management.
  
  

Education And /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

• Secondary school degree preferred and/or previous work experience in hospitality service for at least 2 years.
• Must have at least 1 year of high-volume bartending experience.
• Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
• Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
• Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
• Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.
  
  

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
  
  

Knowledge Of

• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Sell cigars/tobacco and provides cigar service.
• Ability to work as part of a team in a high-volume environment.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Knowledge of Player's Club marketing.
• Fluency in English: additional languages preferred.
  
  

Ability To

• Ability to move throughout the business (standing, walking, kneeling, bending, sit) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Maintaining a well-groomed appearance.
• Follow all uniform guidelines.
• Practice all safety & sanitation standards.
• Recycling products, where possible.
• Follow all food safety & sanitation procedures.
• Practice all general safety standards.
  
  

Pay Range

Pay Range: $2 - $25