What are the responsibilities and job description for the SUPERVISOR - CASINO CREDIT ADMINISTRATION - FT position at Seminole Casino Coconut Creek?
Summary
Under the direction of the Credit Manager, this team member, either personally or through subordinates, will assist with issuing credit and collections while providing the highest level of personal service and attention in a private and confidential manner to the guests at Seminole Casino Coconut Creek.
Our Commitment To Service
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES :
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Strong quantitative and analytic skills with demonstrated success in analytic roles. Proficient mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages. Must possess ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical form and deal with several abstract and concrete variables.
Reasoning Ability
Must possess ability to handle non-standard situations where judgment must be exercised utilizing strong analytical skills.
EDUCATION and/or EXPERIENCE:
While performing the duties of this job, the Manager is regularly required to sit; use hands to handle, or feel; reach with hands and arms and talk and hear in an office environment; regularly required to move throughout office and Gaming area. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The working conditions found are those typically found in indoor, climate controlled office environment. May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
Employment Preference
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements.
Disclaimer
This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that different tasks be performed as necessary.
Under the direction of the Credit Manager, this team member, either personally or through subordinates, will assist with issuing credit and collections while providing the highest level of personal service and attention in a private and confidential manner to the guests at Seminole Casino Coconut Creek.
Our Commitment To Service
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Execute credit strategies/initiatives as set forth to obtain new business or enhance existing business
- Develop and promote relationships along with player development involvement with new and existing guests
- Compile credit and collection metrics/updates and report results monthly to the Credit Committee
- Review new applications for approval/denial
- Activate initial lines and assign proper deposit delays
- Evaluate temporary (TTO’s) and permanent limit requests up to authorized level
- Compile accurate gaming history on preferred customers through direct contact (Exec to Exec) to provide senior management with the most accurate and complete gaming profile for decisions above their authority level
- Provide highest level of personal service and attention to the needs of Casino Credit patrons
- Obtain and maintain sensitive and confidential information in a safe, private and confidential setting/manner
- Articulate the sometimes not so popular outcome of a request, so that the customer understands the logic of the decision and continues to patronize our casino
- Evaluate continued credit worthiness of active customers through re-verification of financial and gaming data
- Review daily in-house returns to determine disposition
- Review daily returns from Central Credit
- Monitor and evaluate expected credit arrivals
- Monitor and evaluate unexpected arrivals
- Track markers issued for walk/roll and take appropriate action
- Call premium players prior to deposit
- Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
- Ensure prompt and discrete notification to upper management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations
- Protect, promote and perpetuate the Company’s brand through policies, procedures, actions and communications
- Participate in the success of the Tribal Career Development program and personal mentorship of Seminole Tribe members to encourage their development and prepare them for property leadership roles
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Professional appearance and demeanor with an outgoing, friendly personality.
- Must demonstrate extraordinary customer service skills with effective listening skills.
- Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Ability to work flexible schedule including nights, weekends and holidays is required.
Strong quantitative and analytic skills with demonstrated success in analytic roles. Proficient mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages. Must possess ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical form and deal with several abstract and concrete variables.
Reasoning Ability
Must possess ability to handle non-standard situations where judgment must be exercised utilizing strong analytical skills.
EDUCATION and/or EXPERIENCE:
- College Degree and a minimum of five (5) years of casino industry experience with at least three (3) years on the casino floor in a supervisory capacity preferably in casino credit or an equivalent combination of education and/or experience.
- Computer related experience desired including AS400, CMP, and/or ACSC Systems, Microsoft Office products
While performing the duties of this job, the Manager is regularly required to sit; use hands to handle, or feel; reach with hands and arms and talk and hear in an office environment; regularly required to move throughout office and Gaming area. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The working conditions found are those typically found in indoor, climate controlled office environment. May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
Employment Preference
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements.
Disclaimer
This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that different tasks be performed as necessary.