Parts Counterman

Semersky Enterprises, Inc. DBA Audi Exchange St. Charles is looking to add a Parts Counter team member to our excellent team of professionals. Audi Exchange St. Charles Exchange is a family owned and operated business and is one of the nation's top auto groups. We offer a high end experience for our customers and put a focus on exceptional service.

We offer competitive pay, a robust benefits package including medical, dental, and vision insurance and life insurance with the opportunity to participate in our 401k plan. Additionally, we offer the option to buy into other benefits such as Short Term Disability, Long Term Disability, Critical Illness, and Accident Insurance.

This is a salary based position, with salary between the $40,000.00-$50,000/year. Final salary will be dependent upon experience and knowledge of Audi/VW parts. 

The role of Parts Counterperson is to sell parts to all customers, over the counter, through the shop or on the phone. The Parts Counterperson is responsible for assisting customers in selecting parts and informing customers of any additional part requirements that may be required. Additionally, the Parts Counterperson is responsible for locating any part not currently in stock and expediently retrieve said parts to avoid any lost sales. The incumbent for this role will be responsible for ensuring accurate inventory of all parts and supporting the Inventory person in maintaining a clean and clutter free work area. The Parts Counterperson will also be responsible for maintaining accurate records of repair orders, invoices, insurance estimates, and special-order parts. Additionally, the individual selected for this role should demonstrate a keen ability to communicate effectively with all parties involved as well as possess excellent customer service skills.

Task Statements

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Participates in all training programs that are made available.
• Stay up to date with Chevrolet product knowledge and GM bulletins or updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.
• Knowledge of automotive systems, especially GM/Chevrolet parts and vehicles.
• Experience using parts lookup software (GM EPC, CDK, Reynolds & Reynolds, etc.).
• Strong customer service and communication skills.
• Attention to detail and organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

• High School Diploma Required
• Minimum 21 years of age or older
• Experience with Audi/VW Parts
• Attention to detail and experience with inventory maintenance
• Excellent customer service skills

Salary : $17 - $18