HOUSING PROGRAM SUPERVISOR

The Housing Supervisor is responsible for the direct supervision, coaching, operational oversight, and ongoing development of Housing Coordinators within SEI’s Housing Programs. This role ensures the consistent implementation of housing program systems, case management practices, participant engagement strategies, compliance standards, and program workflows across placement and retention programs.

The Housing Supervisor supports staff in effectively utilizing SEI’s housing frameworks, tools, trackers, assessments, participant planning systems, and documentation standards to promote housing stability, participant progress, and program compliance. This role focuses heavily on staff coaching, accountability systems, data oversight, workflow monitoring, one-on-one supervision, and reinforcing trauma-informed, participant-centered, and Assertive Engagement service delivery practices.

The Housing Supervisor works closely with the Housing Program Manager to ensure program operations are functioning effectively, program expectations are being met, and staff are receiving the support, structure, and guidance needed to maintain high-quality service delivery. This position reports to the Housing Program Manager.

Primary Job Responsibilities

Staff Supervision & Coaching

• Conduct regular one-on-one supervision meetings
• Support coordinators in participant strategy development
• Reinforce SEI service delivery expectations and workflows
• Provide coaching around engagement, documentation, case planning, and housing stabilization
• Support staff growth through feedback, reflection, and skill-building
• Monitor workload organization, follow-through, and accountability
• Support implementation of trauma-informed, culturally responsive, and participant-centered practices
• Reinforce Assertive Engagement and relationship-based service approaches
  
  

Program Operations & Workflow Oversight

• Monitor program workflows and participant movement
• Oversee caseload organization and operational consistency
• Ensure coordinators are utilizing required tools, trackers, and systems
• Support implementation of housing program structures and workflows
• Identify operational gaps, inefficiencies, or barriers
• Reinforce consistency across program processes
• Support continuous improvement efforts and workflow refinement
• Assist with implementation of departmental systems and standard operating procedures
  
  

Compliance, Documentation & Data Oversight

• Review participant files, case notes, and program documentation
• Ensure compliance with SEI, HSD, HMIS/WellSky, and funding requirements
• Monitor data quality, timeliness, and documentation standards
• Support staff in maintaining accurate participant records
• Reinforce file management and documentation expectations
• Monitor program performance measures and reporting practices
• Assist with preparation for audits, monitoring, and compliance reviews
  
  

Participant Service Strategy & Housing Stability Support

• Support coordinators in developing individualized housing stabilization strategies
• Review participant progress, barriers, and engagement approaches
• Reinforce participant-centered planning and service coordination
• Support financial assistance planning and spending strategies
• Assist staff in navigating complex participant situations and housing barriers
• Encourage long-term housing stability and coordinated care approaches
  
  

Collaboration & Cross-System Coordination

• Collaborate with the Housing Program Manager and leadership team
• Participate in case conferencing, coordinated access meetings, and program meetings
• Maintain relationships with landlords, community partners, and service providers
• Support cross-program communication and continuity of care
• Coordinate with external systems supporting participant housing stability
  
  

Qualifications

• Minimum 2 years of experience in homeless housing, supportive housing, case management, housing navigation, or related human services work.
• Previous supervisory, coaching, or team leadership experience preferred.
• Strong understanding of housing stability work, participant engagement, trauma-informed care, crisis response, and barrier reduction strategies.
• Ability to recognize patterns, identify workflow or service gaps, and support staff through problem-solving and accountability.
• Strong relationship-building and interpersonal communication skills with the ability to support, coach, and guide staff effectively.
• Strong administrative, organizational, and time management skills.
• Ability to manage documentation systems, workflows, deadlines, follow-through, and compliance expectations consistently.
• Experience reviewing documentation, tracking program expectations, and supporting data quality and service consistency.
• Comfortable using Microsoft Office Suite, Microsoft Teams, Excel, Word, and web-based case management systems.
• Basic understanding of AI-assisted tools, digital workflow systems, and technology-supported administrative processes preferred.
• Experience with HMIS/WellSky, Coordinated Access, Housing First, Assertive Engagement, or similar housing program models preferred.
• Ability to balance supportive leadership with structure, accountability, and operational consistency.
• Demonstrated critical thinking, adaptability, and ability to navigate fast-paced and evolving environments.
• Bachelor’s degree in Social Services or related field preferred, or equivalent combination of education and experience.
• Valid Oregon driver’s license and ability to meet SEI driving requirements.
  
  

Note: This job description may change as programming evolves. SEI management reserves the right to amend this description at any time. 05152026