What are the responsibilities and job description for the UX Writer position at Select Source International?
Job Description
- Collaborate with product designers, product managers, researchers, and developers to create user-centric copy, including navigation, empty and error states, and other UX elements in the end-to-end digital experience.
- Write and optimize microcopy, instructional text, and other UX elements to facilitate intuitive user interactions
- Help develop and execute a content strategy for our public website and customer portals, ensuring alignment with user needs and business goals
- Support content style guides and best practices for consistent messaging and tone across all consumer digital touchpoints
- Participate in user research and leverage data-driven insights, including analytics and customer feedback, to enhance content effectiveness and user engagement
- Collaborate with other departments to ensure regulatory compliance and industry standards for content
- Adapt efficiently to changing project timelines and/or requirements, demonstrating a proactive approach to content
- Develop and document content and information architecture, ensuring smooth user flows
- Bachelor’s degree in English, Communications, Journalism, or related field
- Minimum 3-5 years of relevant writing experience in digital audiences. Experience in the healthcare or insurance industry is a plus.
- Strong portfolio showcasing intuitive UX writing samples
- Understanding of Web Accessibility Content Guidelines (WCAG) and experience writing accessible content
- Experience with a content style guide preferred. Contributing to its creation is a plus.
- Proficient written and verbal communication skills
- Strong time-management skills with the ability to manage multiple projects and stakeholders
- Familiarity with Figma, Microsoft 365, Jira and other design tools
- Basic understanding of HTML/CSS is a plus
- Curious and teachable
- Able to follow directions and work under supervision
- Humble and team-oriented
- Open to feedback and willing to improve
- Calm, measured, and authoritative
- Flexibility to adapt to changing project requirements and priorities
- Strong communication skills
- Attention to detail
- Collaborative
- Empathetic
- Problem-solving skills
- Pragmatic and able to prioritize effectively
- Ability to give and receive constructive feedback
- Able to influence partners and build relationships
- Time management skills to handle multiple projects and deadlines