Billing Specialist

Billing Team Specialist

Position Summary

The Billing Team Specialist is responsible for the accurate and timely execution of all billing operations, including daily invoice processing, portal management, and system configuration. This role serves as a critical link between operations, finance, and customer-facing billing systems, ensuring invoices are delivered correctly and on schedule while maintaining the integrity of billing data across all platforms.

Key Responsibilities

• Daily Batch Billing Operations
  
  

Oversee And Execute The End-to-end Daily Batch Billing Release Cycle, Ensuring Invoices Are Processed Accurately And Distributed On Schedule. Responsibilities Include:

• Reviewing the daily batch queue prior to release, identifying and resolving any exceptions, errors, or flagged items before invoices are finalized.
• Coordinating with internal stakeholders to obtain approvals or clarifications required to clear exceptions in a timely manner.
• Releasing completed batches according to established billing schedules, maintaining consistency and reliability in invoice delivery.
• Documenting exceptions and resolutions to support ongoing process improvement and audit readiness.
• Special Billing & Non-Standard Invoice Processing
  
  

Manage Billing Requests That Fall Outside Standard Automated Workflows, Ensuring Accurate And Prompt Processing Of Unique Or Complex Invoice Scenarios. Responsibilities Include:

• Receiving, reviewing, and processing special billing requests submitted by operations, sales, or account management teams.
• Preparing and issuing non-standard invoices in accordance with contract terms, service agreements, or customer-specific requirements.
• Coordinating with relevant departments to verify billing details and obtain necessary approvals prior to invoice issuance.
• Maintaining accurate records of all special billing activity for reporting and reconciliation purposes.
• Customer Portal Billing Management
  
  

Serve As The Primary Administrator For Billing Activity Across All Customer-facing Portals, Ensuring Accurate And Compliant Invoice Submission For All Company Accounts. Responsibilities Include:

• Managing portal billing for all active company accounts across multiple third-party and customer-operated portals.
• Ensuring invoices are submitted through the correct portal channels in the required formats and within customer-defined deadlines.
• Monitoring portal activity to identify and resolve submission errors, rejections, or payment discrepancies.
• Maintaining up-to-date credentials, account settings, and billing preferences within each portal.
• Template Billing & Recurring Invoice Accuracy
  
  

Own the maintenance and quality assurance of all template-based and recurring billing to ensure consistent, error-free invoice generation. Responsibilities include:

• Managing the library of billing templates used for recurring invoices, ensuring all rate, service, and customer data is current and accurate.
• Conducting regular audits of recurring invoice configurations to identify discrepancies, outdated pricing, or inactive service lines.
• Updating templates in response to contract amendments, pricing changes, or operational adjustments.
• Coordinating with account managers and operations to validate recurring billing details ahead of scheduled invoice cycles.
• Service Order Pricing
  
  

Support accurate and timely pricing of service orders in alignment with company pricing guidelines and approved rate structures. Responsibilities include:

• Reviewing and pricing service orders as needed, applying the appropriate rates, service codes, and billing configurations within approved guidelines.
• Escalating pricing exceptions or requests outside standard parameters to the appropriate approver for authorization.
• Collaborating with operations and sales teams to clarify scope, service details, or customer-specific pricing arrangements.
• Ensuring all priced orders are properly documented and entered into the billing system prior to service execution.
• New Portal Onboarding Support
  
  

Support the successful integration of new customer billing portals by contributing to setup, testing, and team enablement efforts. Responsibilities include:

• Participating in the onboarding process for new customer portals, including system configuration, test invoice submissions, and validation of billing data accuracy.
• Developing and maintaining documentation for portal-specific billing procedures, submission requirements, and escalation paths.
• Providing training and guidance to team members on portal navigation, submission workflows, and exception handling.
• Collaborating with IT, operations, and customer contacts to resolve setup issues and ensure a smooth go-live.
• PestPac Request Management & System Support
  
  

Act As a Primary Point Of Contact For PestPac-related Requests, Ensuring Timely Resolution Of Issues And Maintaining System Configurations That Support Billing And Operational Accuracy. Responsibilities Include:

• Managing and triaging incoming PestPac requests including new setups, account changes, error investigations, and access provisioning.
• Routing requests to the appropriate internal teams or resolving directly in accordance with agreed service level agreements (SLAs).
• Maintaining PestPac configurations critical to billing operations, including:
• Service codes and billing categories
• Pricing setups and rate tables
• Tax settings and jurisdictional configurations
• Payment plans and billing frequency settings
• Invoice and document templates
• Monitoring system behavior for configuration-related billing errors and proactively addressing issues before they impact invoice accuracy.
• Serving as a resource for operational teams seeking guidance on PestPac billing workflows and best practices.
  
  

Qualifications

Required

• 2 years of experience in billing, accounts receivable, or a related finance/operations role.
• Demonstrated experience with customer billing portals or invoicing platforms.
• Strong attention to detail with a track record of high accuracy in data entry and invoice processing.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills for cross-functional coordination.
  
  

Preferred

• Experience with PestPac or similar field service management software.
• Familiarity with service-based business billing operations (e.g., pest control, facilities management, or home services).
• Experience supporting system onboarding or user training initiatives.
• Knowledge of tax configuration and compliance within billing systems.
  
  

What We Offer

• A collaborative team environment with opportunities for growth and cross-functional development.
• Comprehensive benefits including health, dental, and vision coverage.
• Paid time off, company holidays, and flexible scheduling options.
• Ongoing training and support for professional development in billing systems and operations.
  
  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.