What are the responsibilities and job description for the Care Coordinator / Patient Care Coordinator position at Selah Digital?
About Selah
At Selah Health, we believe healthcare should feel human. We build modern solutions in Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Nurse Triage to simplify care delivery, keep providers and patients connected, and give care teams real-time insights.
Through these solutions, we support care coordination, patient engagement, remote monitoring, and clinical follow-up, helping providers deliver better care with less complexity.
Role Overview
As a Care Coordinator, you will manage an innovative Chronic Care Management (CCM) program leveraging virtual care and Remote Patient Monitoring (RPM) technology/devices. This role is onsite in Lewisville, TX, where you’ll support patients, collaborate with care teams, and ensure smooth digital and in-person care experiences.
Key Responsibilities
At Selah Health, we believe healthcare should feel human. We build modern solutions in Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Nurse Triage to simplify care delivery, keep providers and patients connected, and give care teams real-time insights.
Through these solutions, we support care coordination, patient engagement, remote monitoring, and clinical follow-up, helping providers deliver better care with less complexity.
Role Overview
As a Care Coordinator, you will manage an innovative Chronic Care Management (CCM) program leveraging virtual care and Remote Patient Monitoring (RPM) technology/devices. This role is onsite in Lewisville, TX, where you’ll support patients, collaborate with care teams, and ensure smooth digital and in-person care experiences.
Key Responsibilities
- Remotely provide basic patient coaching and care to improve health outcomes.
- Develop individualized care plans with patients, families/caregivers, and providers.
- Monitor patient adherence, track outcomes, and facilitate care plan adjustments.
- Coach and educate patients on chronic condition management, preventive care, and physician directives.
- Facilitate CCM and RPM program enrollment and patient onboarding.
- Maintain concise and accurate documentation.
- Support primary care providers with timely communication, follow-ups, and care plan integration.
- Partner with the clinical team to launch and scale Virtual RPM/CCM programs.
- Review patient eligibility and conduct patient intake for Remote Monitoring.
- Enroll patients into the program at the clinic and explain benefits clearly.
- Train patients on using at-home monitoring equipment and mobile applications.
- Manage RPM kit assignment, supply tracking, and off-boarding when needed.
- Connect with CCM patients monthly via phone or telemedicine.
- Triage patient problems flagged by RPM technology and escalate as required.
- Generate reports and clinical notes for review.
- Work closely with clinicians, care coordinators, product designers, and AI developers to ensure digital interactions are seamless, compassionate, and clinically aligned.
- Drive client delight: deliver not only resolution but reassurance—creating emotional connection, clarity, and confidence in every message, follow-up, or escalation.
- Promote program benefits consistently to patients and stakeholders.
- Foreign Medical Graduate (FMG), Medical Assistant (MA), Certified Nurse Assistant (CNA), or Pharmacy Intern – preferred.
- Bilingual (Spanish) – preferred.
- Excellent communication and customer service skills.
- Strong computer proficiency.
- Understanding of the U.S. healthcare system.
- Criminal background check required.
- Experience Level: 6months to 2 years
- Knowledge of end-to-end clinical workflows, including patient scheduling, care coordination, ICD-10/CPT coding, and revenue cycle management.
- Outstanding interpersonal skills, especially when working with elderly patients.
- Customer-first mindset with the ability to build trust and long-term patient engagement.