Field Service Technician - Industrial Equipment

If you are a **mechanically inclined problem solver** who enjoys helping customers and working with industrial equipment, we encourage you to apply.

SEKO Dosing Systems Corp. is seeking a **Field Service Technician / Technical Support Specialist** to join our Technical Support department at our **Tullytown, PA facility**.

This role supports customers across North America by troubleshooting and providing support for **industrial chemical dosing pumps, controllers, and fluid-handling systems** used in water treatment, cleaning and hygiene, and other industrial applications.

Support is provided primarily through **phone and email troubleshooting**, with occasional travel for **on-site installations, customer training, and technical assistance.**

This role is ideal for individuals with **strong mechanical aptitude and troubleshooting ability** who enjoy solving problems and working with industrial equipment.

**Who We Are**

Since **1976**, SEKO has delivered **precision chemical dosing technology** to the water treatment, cleaning, and hygiene industries worldwide. Our innovative pump solutions help customers achieve higher efficiency, performance, and sustainability.

SEKO is a growing global organization, and this position offers the opportunity to build a **long-term career supporting industrial automation and fluid control systems.**

**Key Responsibilities**

• Troubleshoot and diagnose issues with SEKO pumps and dosing systems using manuals, schematics, and wiring diagrams
• Provide technical support to customers and service companies via phone and email
• Assist customers with product installation, calibration, and operation
• Conduct occasional on-site service visits and technical training
• Train customers and sales teams on SEKO equipment and systems
• Develop and maintain strong customer relationships
• Assist the Sales team with technical product questions
• Update technical manuals and documentation
• Assist with building demo systems for training and demonstrations
• Assist with troubleshooting technical components on the manufacturing floor when needed
  
  

**Qualifications**

• Technical degree or equivalent experience preferred
• Strong mechanical aptitude and troubleshooting ability
• Ability to analyze problems and develop solutions independently
• Knowledge of mechanical systems, pumps, plumbing, or electrical components preferred
• Ability to read technical manuals, schematics, and wiring diagrams
• Strong communication and customer service skills
• Self-motivated, detail-oriented, and organized
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver's license required
• Ability to travel occasionally (approximately **10--15%**) for customer support, installations, and training
  
  

**Preferred Backgrounds**

Candidates with experience in the following roles often succeed in this position:

• Field Service Technician
• Mechanical Technician
• Industrial Maintenance Technician
• Water Treatment Technician
• Automotive Technician
• Engineering Technician
• Electrical Technology
  
  

**Spanish language skills are a plus but not required.**

**Work Environment**

• Position based at **SEKO's Tullytown, PA facility**
• Combination of **office-based technical support and hands-on equipment work**
• Occasional travel to customer locations for training and installations
• Frequent collaboration with **sales, engineering, and production teams**
  
  

**Physical Requirements**

• Ability to lift up to **40 pounds** occasionally
• Ability to stand, bend, and work with equipment when performing hands-on troubleshooting
  
  

**Compensation**

This position is classified as a **non-exempt hourly role** and is eligible for overtime pay in accordance with applicable wage and hour laws.

• Overtime compensation will be paid for hours worked beyond **40 in a workweek**
• Work-related travel time will be compensated in accordance with applicable wage and hour laws
  
  

**Benefits**

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA) with company contribution
• Company-paid Life Insurance
• Short- and Long-Term Disability coverage
• 401(k) Safe Harbor -- Non-elective contribution
• 2 weeks vacation (increases to 3 weeks after 5 years)
• 1 week sick leave
• 10 paid holidays
• Employee Assistance Program (EAP)
• Company laptop
• Additional benefits available through company PEO
  
  

**Career Growth**

This position can serve as an entry point into a long-term career in **industrial automation, pump technology, fluid systems, and technical service**.

SEKO continues to grow globally and offers opportunities for advancement within **technical support, engineering support, and field service roles.**

**Important:** This is **not an IT or computer support role.** This position supports **mechanical equipment including industrial pumps, dosing systems, and fluid handling equipment.**