Registration Clerk

Under the direction of the Rural Health Clinic Manager, the RHC Registration Clerk is responsible for all registration of patients for the Clinic and O/P services. It is essential that you process patients in a timely and effective manner. First point of customer contact for general inquiries like pricing, products, scheduling etc. Receives information, Interviews and Admits patients for testing, hospitalization, and procedures. Responsible for collection of patient information and signatures needed to treat. Builds and maintains a business relationship with patients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Essential Functions and Responsibilities:

• To perform this job successfully, an individual must be able to perform each key function satisfactorily.
• Each category will be assessed on performance measurements of appropriateness, efficiency, effectiveness, and timeliness.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

Additional Responsibilities:

• Seek out external resources through conferences, workshops, etc. as necessary.
• Share professional knowledge with hospital staff, board members, and administrator.
• Comply with HIPAA regulatory requirements.
• Adhere to the hospitals philosophy, mission, and policies and procedures.
• Support the hospitals goals and objectives, especially those relating to Quality Assurance / Performance/Improvement (QAPI)

Interpersonal Skills:

• Demonstrates active listening techniques.
• Gains support through effective relationships.
• Treats others with dignity and respect; seeks feedback.
• Demonstrates honesty and integrity at all times in care and use of patient and hospital property.
• Demonstrates and understands the importance of and respect for the rights, dignity and individuality of each patient in all interactions.
• Demonstrates respect for co-workers and responds to the needs of patients by complying with hospital policies.

Minimum Qualifications

• Ability to project a professional Image.
• Must comprehend, and comply with company rules and policies
• Must pass a mandatory criminal background test
• 1-2 years of hospital registration/admission experience preferred
• Strong customer service skills.
• Effective verbal and written communication skills, and strong presentation skills with ability to adjust accordingly for a variety of audiences.
• Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in this position.
• Education and/or Experience
• High school graduate or equivalent required.
• Preferred 1-year exposure in a healthcare environment.

Licensure/Certification:

• BLS Certification
• Language Skills
• English is the primary language of the Hospital.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and policy/procedure manuals.
• Ability to effectively present information and respond to questions from groups of board members, managers, physicians, clients, customers, employees, and the public.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute ratio, percent, rate, as well as the ability to create and interpret graphs.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instruction furnished in written, oral, and/or diagram form.
• Ability to define and solve problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in statistical or diagram form and deal with several abstract and concrete variables.