What are the responsibilities and job description for the Warranty Engineer position at Segula Technologies?
Company Description
Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
In the United States, the world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.
Job Description
Analyze and interpret warranty claims; categorize, track, and graph GM-reported data to identify trends and lasting corrective solutions.
Support weekly GM report-outs and internal calls reviewing warranty claims; determine which require further evaluation and request returns for analysis.
Support on-site warranty return evaluations at GM (once per month).
Ensure GM dealer service documents are accurate and appropriate to minimize full seat frame replacements.
Investigate and resolve non-conforming or rejected seating components through root-cause analysis and corrective actions.
Provide prompt engineering feedback to DREs, product engineers, and plant leadership for design improvements and issue resolution.
Collaborate with Manufacturing, Quality, Supplier Development, and Program Management to ensure production and launch readiness.
Review CAD data and drawings for design feasibility, manufacturability, and tolerance stack-ups.
Support DV/PV testing (foam compression, durability, function, comfort) and analyze results for compliance.
Participate in prototype builds, pre-production events, and launches; track and close open issues.
Assist with APQP and PPAP documentation, including DFMEA, PFMEA, control plans, and process flows.
Create one-pagers and 5-phase documents for issues requiring additional actions (design updates, containment, increased detection, etc.).
Implement and track containment and design/process improvement breakpoints with plant assistance.
Drive continuous improvement in seat assembly, foam molding, and product quality.
Act as a technical contact for customer design reviews, warranty issues, and validation updates.
Qualifications
- Bachelor’s degree in Mechanical, Automotive, Manufacturing, or Industrial Engineering (or equivalent experience).
- 3–5 years of experience in automotive seating, interior systems, or product engineering at an OEM or Tier-1 supplier.
- Strong understanding of seat assembly, urethane foam molding, trim, structure, mechanism integration.
- Experience in launch and production support, including prototype build participation and issue resolution tracking.
- Proficiency in CAD tools such as CATIA V5 or NX for design evaluation and component visualization.
- Experience with PLM systems (Teamcenter; ENOVIA) for configuration and change management
- Familiarity with automotive quality tools including 8D, 5-Why, FMEA, and Fishbone Diagram.
- Working knowledge of APQP, PPAP, DFMEA, PFMEA, control plans, process flow documentation.
- Skilled in interpreting and analyzing DV/PV test results for validation sign-off.
- Strong analytical, organizational, and communication skills with ability to interface across cross-functional and customer teams.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
- Hands-on experience in a plant manufacturing environment; ability to work on the floor and in office setting.
Preferred Experience
- Prior work experience with Tier-1 automotive suppliers in seating or interiors.
- Understanding of seat comfort, ergonomics, and occupant safety performance.
- Exposure to warranty systems and field issue analysis.
- Experience with lean manufacturing, Six Sigma, or continuous improvement methodologies.
Additional Information
Why Join Segula Technologies?
- Work on industry-defining projects that advance the future of mobility.
- Collaborate with global engineering teams on high-impact programs.
- Be part of a culture focused on technical excellence, continuous learning, and career growth.
- Competitive compensation, benefits, and development opportunities within an international organization.
All your information will be kept confidential according to EEO guidelines.