What are the responsibilities and job description for the Workflow Support Coordinator position at Segra?
Segra is searching for a dynamic and experienced Workflow Support Coordinator.
Role Overview:
Workflow Support Coordinator is responsible for responding to all pre and post sales inquiries to ensure End-to-End processes are understood and adhered to. The position requires an understanding of all pre/post sales processes and the associated systems/tools utilized throughout in order to evaluate and respond in a timely manner and to ensure all corporate and customer goals are achieved efficiently and effectively via process and systems. The Workflow Support Coordinator position also provides guidance to internal customer as to the flow of data and what fields are required for End-to-End flowthrough. The processes and workflows are supported by our internal systems and tools, such as ServiceNow (SegraOne) for ticket management, or SharePoint, Confluence for tracking special reports/projects. They will work with the IT department to represent pre/post sales process and workflow for all system/tool implementations and enhancements. They will also provide or assist in training across all Markets and act as a SME regarding pre/post sales processes, methods and procedures.
Required Qualifications:
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k on-net and near-net buildings, and 44k fiber-route miles. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Role Overview:
Workflow Support Coordinator is responsible for responding to all pre and post sales inquiries to ensure End-to-End processes are understood and adhered to. The position requires an understanding of all pre/post sales processes and the associated systems/tools utilized throughout in order to evaluate and respond in a timely manner and to ensure all corporate and customer goals are achieved efficiently and effectively via process and systems. The Workflow Support Coordinator position also provides guidance to internal customer as to the flow of data and what fields are required for End-to-End flowthrough. The processes and workflows are supported by our internal systems and tools, such as ServiceNow (SegraOne) for ticket management, or SharePoint, Confluence for tracking special reports/projects. They will work with the IT department to represent pre/post sales process and workflow for all system/tool implementations and enhancements. They will also provide or assist in training across all Markets and act as a SME regarding pre/post sales processes, methods and procedures.
Required Qualifications:
- Prior professional experience is desired but not required. We are considering entry-level candidates with a strong knowledge of MS Office and a desire to learn.
- Must have strong knowledge of MS Office applications such as Word, Excel, etc.
- Must have a high school diploma or equivalent
- Minimum of 2 years of experience pertaining to the telecommunications industry desired.
- MS Office knowledge
- Knowledge and experience with process and workflow management
- Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
- Must have the ability to work independently and effectively in a fast-paced environment
- Must exhibit honesty, integrity and courtesy in all interactions
- Must possess strong work ethic in supporting internal customer needs, responding promptly and consistently
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k on-net and near-net buildings, and 44k fiber-route miles. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
