Senior Manager, Order Entry

Segra is searching for a qualified and experienced Senior Manager, Order Entry to join us in a full-time capacity.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in a Segra office, with flexibility to work remotely two (2) days each week.

Role Overview:

The Senior Manager, Order Entry will be a strategic and detail-driven leader overseeing the order coordinator team in a high-volume, deadline-driven environment. This role is responsible for the accurate and timely entry of customer orders, ensures alignment with service-level agreements (SLAs), and collaborates cross-functionally with sales, provisioning, billing, and network operations teams to deliver a seamless customer experience. The Senior Manager will lead all order entry operations across three billing systems for the combined Segra organization (East and West), while also driving process improvements, automation initiatives, and performance metrics to enhance operational efficiency.

Qualifications:

• Bachelor’s degree and at least 8 years of relevant experience, including 3 or more years in a leadership role within Order Management or Billing.
• A minimum of 8 years of Billing or other relevant experience.
• A minimum of 5 years of Order Management experience.
• Ability to investigate issues, determine factors and engage appropriate teams for resolution.
• Proficiency in Excel, Work, Outlook and SharePoint.
• Position requires interfacing with team members and leaders from different organizations in the company
• Proven ability to manage multiple high-priority initiatives and lead cross-functional teams effectively.
• Business Professional Communication Skills including excellent written and oral communication.
• Exceptionally detail- oriented.
• Ability to manage multiple projects at once.
• Ability to prioritize and manage change.
• Experience in a fast-paced environment.
• Possess good listening skills to understand the root of a presented issue – good problem-solving skills.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $74,340 - $95,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.