What are the responsibilities and job description for the Order Coordinator position at Segra?
Segra is searching for a dynamic and experienced Order Coordinator to work in one of our Segra offices.
Role Overview:
The Order Coordinator will audit sales orders to ensure all data is clean and accurate prior to post sales engagement. This position will also create order and project workflows where necessary. They will research and support order changes due to pre-installation change orders, post installation disputes and error resolutions, rate changes, etc. The Order Coordinator will create internal project workflows for Type II orders, network changes, Employee LTE orders and other internal projects. The Order Coordinator will also provide guidance on processes and issue resolution.
Qualifications
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k on-net and near-net buildings, and 44k fiber-route miles. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Role Overview:
The Order Coordinator will audit sales orders to ensure all data is clean and accurate prior to post sales engagement. This position will also create order and project workflows where necessary. They will research and support order changes due to pre-installation change orders, post installation disputes and error resolutions, rate changes, etc. The Order Coordinator will create internal project workflows for Type II orders, network changes, Employee LTE orders and other internal projects. The Order Coordinator will also provide guidance on processes and issue resolution.
Qualifications
- Education: High School Diploma required. Bachelor’s Degree and/or equivalent experience desired.
- Experience: Minimum of 2 years of experience pertaining to the telecommunications industry desired. MS Office knowledge.
- Key Competencies: Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills. Must have the ability to work independently and effectively in a fast-paced environment. Must exhibit honesty, integrity and courtesy in all interactions. Must possess strong work ethic in supporting customer needs, responding promptly and consistently.
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k on-net and near-net buildings, and 44k fiber-route miles. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
