NOC Engineer I

Segra is searching for a qualified and experienced NOC Engineer I to join us in a full-time capacity in either Charlotte, NC or Kansas City, MO.

Location Requirement:

This work arrangement for this role is a hybrid position, requiring three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview:

As a NOC Engineer I, you will play a pivotal role in providing foundational support for monitoring and managing Segra’s core, distribution, carrier last mile, and customer premise voice and data services. This position is an entry level engineer role and is focused on developing your technical skills and providing a comprehensive understanding of network operations from an engineering perspective. Your responsibilities include assisting with routine network surveillance, basic system troubleshooting, and documenting incidents and their resolutions. You will work closely with higher level engineers to escalate issues beyond your scope, learning to prioritize tasks in a dynamic 24x7 network operations center environment. Additionally, you will engage in training sessions to enhance your knowledge of deployed technologies and contribute to maintaining operational documentation. This role provides a pivotal starting point for a strong foundation for growing your expertise in network operations and prepares you for more complex tasks and responsibilities.

Qualifications

• Education:Associate degree or 1 to 2 years of telecommunications experience required. Bachelor’s Degree preferred but not required.
• Experience:At least 2 years professional level technical or engineering experience with at least 1 year of experience in a similar industry; or an equivalent combination of education and professional level related Engineering/Technical experience required
• Key Competencies: Excellent verbal and written communication skills. Proficient in computer applications, including Microsoft Word and Excel. Strong analytical, problem-solving, and multitasking abilities. Detail-oriented with strong organizational and time management skills. Effective interpersonal skills for engaging with customers, management, and team members. Able to prioritize in a fast-paced, time-sensitive environment.

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k on-net and near-net buildings, and 44k fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $61,000 - $76,300

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.