Manager, Carrier Disputes

Segra is searching for a qualified and experienced Manager, Carrier Disputes to join us in a full-time capacity.

Location Requirement:

This work arrangement for this role is a hybrid position, requiring three (3) days in the office, with flexibility to work remotely two (2) days each week. We are considering the following office locations: Charlotte, NC; Kansas City, MO; or Waynesboro, VA.

Role Overview:

The Manager, Carrier Disputes reports to the Senior Manager, Collections and Disputes and oversees the Carrier Dispute team. This role is responsible for meeting performance goals and deadlines, ensuring team members understand expectations, and maintaining qualified staffing for all positions. The manager fosters a productive work environment, supports employee performance through coaching and feedback, and keeps leadership informed through effective communication, including executive‑level reporting and presentations. The role also ensures all Methods and Procedures, training materials, and processes remain current, efficient, and effective.

Required Qualifications:

• A minimum of 5 years of experience in Telecommunications systems and business practices is required.
• Understanding of Telecommunications contract language and how it applies to dispute resolution is required.
• Bachelor’s degree in business or information systems or other relevant field required, or equivalent combination of education and experience.
• Must have an understanding of Telecom billing structures.
• Must have the ability to interpret Telecommunications contracts with a thorough understanding of how it applies to disputes.
• Competent computer skills, including experience with Excel (including pivot tables, v-lookups) and Word are required.
• Technical abilities are essential.

Preferred Qualifications:

• Query language skills, including SQL, are preferred.
• Telecommunications industry and Carrier billing knowledge preferred.
• Skills: analytical, ability to meet deadlines, attention to detail, ability to work independently, strong communication, and negotiation skills.

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k on-net and near-net buildings, and 44k fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $64,050 - $80,115

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

Salary : $64 - $80