Route Driver

JOB SUMMARY

Under the direction of the Program Manager, the Appliance Removal Driver will lead the daily Appliance Pickup Process.  Utilizing a 26-foot Box truck they will respond to prescheduled appointments to collect appliances to be recycled while ensuring high quality customer interaction.

DUTIES AND RESPONSIBILITIES

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  Primarily works as the lead for a two-man crew to safely remove appliances from the customer home. This includes travel time, meeting with customers, and removing identified appliances.
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  Operating a 26’ box truck, with lift gate, to complete pre-scheduled appointments
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  Meet established daily, weekly, and monthly Key Performance Indicators
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  Display professional appearance
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  Track/Report pickups and deliveries using mobile or handheld device.
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  Collaborate with the program’s team/leadership to identify and recommend areas of improvement
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  Load and unload appliances with assistance
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  The ability to lift at least 100 pounds with manual equipment such as shoulder straps/shoulder dolly.
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  Perform related work as required

Qualifications

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  Valid chauffeur license and good driving record
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  2 – 3 years of experience operating 26-foot box trucks (with air brakes)
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  Excellent communication, customer service, and interpersonal skills
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  Professional appearance
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  Ability to use and operate handheld mobile or computer devices.
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  Exercises good judgment and maintain safety requirements at all times
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  Able to lead, motivate, be diplomatic, and build positive rapport with customers
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  Able to communicate with technical and non-technical individuals
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  Able to work independently and with a team
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  Able to work flexible schedule, including evenings and weekends
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  Able to bend, stoop, and reach
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  Must be able to pass criminal background check, drug screening, and DOT Physical

MINIMUM REQUIREMENTS

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  Able to work in very fast-paced environment and meet deadlines.
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  Problem-solver: Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.
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  Ability to communicate effectively with peers, supervisors, and customers
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  Ability to pass a DOT Physical
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  Able to lift 75 lbs. or more and maneuver load safely.

PREFERRED QUALIFICATIONS

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  1 year of furniture or appliance delivery experience (loading and unloading)
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  2-3 years of customer service experience
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  Experience with Customer Management Systems/Databases