What are the responsibilities and job description for the Service Desk/Call Center/Customer Support/Timekeeping /time card -- 100% Remote (PST) position at Sedna Consulting Group?
Role: Service Desk/Call Center/Customer Support/Timekeeping
Location: 100% Remote, Mesa,AZ
Duration: 12 Months
Rate: $18.60/hr on W2, No Benefits
Location: 100% Remote, Mesa,AZ
Duration: 12 Months
Rate: $18.60/hr on W2, No Benefits
Roles & Responsibilities
• Handle inbound calls related to timecard processes
• Assist associates with system navigation
• Support time entry, submission, and approval activities
• Troubleshoot system access issues
• Resolve routine inquiries during first contact
• Document interactions and support tickets
• Escalate complex issues to designated support teams
• Deliver a high-quality customer experience aligned with the client’s service standards
• Handle inbound calls related to timecard processes
• Assist associates with system navigation
• Support time entry, submission, and approval activities
• Troubleshoot system access issues
• Resolve routine inquiries during first contact
• Document interactions and support tickets
• Escalate complex issues to designated support teams
• Deliver a high-quality customer experience aligned with the client’s service standards
Skill Sets
• Strong customer service orientation
• Ability to navigate multiple applications simultaneously
• Self-driven and dependable work ethic
• Experience handling high call volumes
• Strong problem-solving capabilities
• Familiarity with CRM tools
• Strong customer service orientation
• Ability to navigate multiple applications simultaneously
• Self-driven and dependable work ethic
• Experience handling high call volumes
• Strong problem-solving capabilities
• Familiarity with CRM tools
Salary : $18 - $19