What are the responsibilities and job description for the Service Desk/Help Desk/ Customer Support/ Desktop Support/ Technical Support - Harrisburg, PA position at Sedna Consulting Group?
Role: Service Desk/Help Desk/ call center / Customer Support/ Desktop Support OR Deskside / Technical Support
Location: Harrisburg, PA ( 1 week office & 1 week Remote.)
Duration: Long term Contract (12 Months )
Rate: $17/hr on W2, No Benefits
Shift: 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want
* They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix
Location: Harrisburg, PA ( 1 week office & 1 week Remote.)
Duration: Long term Contract (12 Months )
Rate: $17/hr on W2, No Benefits
Shift: 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want
* They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix
Position Description
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
Role Description:
• Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
• Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
• Escalates issues in accordance with defined procedures.
• Assists users through problem solving steps.
• Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
• Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
• Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Follows quality standards.
• Able to work in a team environment.
• Completes assigned tasks.
• Strong communication skills; both written and spoken
• Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
• Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
• Escalates issues in accordance with defined procedures.
• Assists users through problem solving steps.
• Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
• Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
• Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Follows quality standards.
• Able to work in a team environment.
• Completes assigned tasks.
• Strong communication skills; both written and spoken
Please share Resume along with details below at my email ahmad@sednacg.com
Full Name:
Current Location:
Hourly rate on W2:
Work Authorization:
DOB (MM-DD)
Full Name:
Current Location:
Hourly rate on W2:
Work Authorization:
DOB (MM-DD)
Salary : $17