Technical Support

Requisition Title: Technical Services Engineer

JP - 46318

Location: Plano, TX (100% Onsite)

Pay :50k - 55k

Description:

The Technical Services Engineer III provides remote technical support for Client's Neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting, diagnostic review, system connectivity, and product use guidance. This role requires strong technical aptitude, excellent communication skills, and the ability to operate effectively in a regulated medical device environment. Candidates without a four year degree who possess call center experience, hands on technical experience, healthcare familiarity, and strong customer service skills are encouraged to apply.

Preferred Qualifications

• Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments.

• Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation.

• Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings.

• Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols.

Experience Requirements

• 5 years of experience (or bachelor’s degree in science) in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling.

• Experience in environments such as healthcare facilities, clinics, labs, technical service centers, or medical device customer support teams is strongly beneficial.

• Experience working with patients, healthcare providers, or medical staff is a plus, especially where device setup, guidance, or performance questions were involved.

• Exposure to or experience with neuromodulation, implantable devices, electrophysiology, or patient monitoring equipment is beneficial but not required.

Education Requirements

• High school diploma or equivalent combined with relevant technical, medical, or customer support experience is acceptable.

• Candidates with vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields.

• Optional bachelor’s degree in biomedical engineering, biomedical science, or a related engineering or science field.