What are the responsibilities and job description for the Lock Desk/Secondary position at Security National Mortgage Company?
Description
SNMC is seeking a Lock Desk/Secondary Analyst who thrives at the intersection of analytics, decision-making, and mortgage operations. This role is ideal for candidates who are either quantitatively strong (math, finance, analytics mindset) or bring hands-on mortgage pricing / secondary market experience.
You will be a key contributor to our capital markets execution, serving as the operational and analytical link between our production teams and Secondary Marketing. This position plays a direct role in managing pricing accuracy, lock policy integrity, and pipeline risk.
This is a fast-paced, high-visibility role for someone who enjoys problem solving, numbers, and being trusted to make sound decisions.
What You’ll Do
- Execute rate locks with investors while ensuring accuracy, policy compliance, and optimal execution
- Manage re-locks, extensions, lock changes, and cancellations, balancing service and margin protection
- Serve as a pricing resource for Loan Originators in complex or time-sensitive scenarios
- Enforce and interpret rate lock policies to maintain operational discipline and risk control
- Act as the primary liaison between Production and Secondary Marketing
- Monitor pipeline activity and help maintain pricing integrity across the company
- Respond to inquiries with urgency and professionalism in a deadline-driven environment
- Contribute to a culture that values accountability, responsiveness, and teamwork
Requirements
What Makes Someone Successful in This Role
This position is well suited for individuals who:
- Naturally think in terms of numbers, risk, and tradeoffs
- Stay calm under time pressure while making accurate decisions
- Enjoy solving pricing or policy puzzles
- Are highly detail-oriented but also understand the broader business impact
- Can balance service mindset with sound judgment
Core Qualifications:
- Strong mathematical and analytical aptitude
- Critical thinker with strong problem-solving ability
- High proficiency in Microsoft Excel (formulas, data analysis, logical thinking)
- Professional communication skills across departments
- Ability to manage multiple priorities in a fast-moving environment
- Self-starter who takes ownership of outcomes
Preferred Background
We welcome candidates from either of these profiles:
Mortgage Experience Track
- 1 year Lock Desk, pricing, or secondary marketing experience or
- 3 years broader mortgage operations experience
- Familiarity with rate lock mechanics and secondary market execution
Analytical / Quantitative Track
- Bachelor’s degree in Finance, Economics, Math, Business Analytics, or similar field
- Strong academic or practical foundation in numbers and data-driven decisions
Additional Plus Factors
- Experience with Polly and Encompass
- Working knowledge of the secondary mortgage market
- Prior exposure to capital markets, trading, pricing, or risk management environments
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to occasionally lift and carry up to 15 lbs.
- Must be able to talk, listen and speak clearly on telephone.
- Must be able to sit for prolonged periods at a desk, while working on a computer.