IT Coordinator

About this position:

• Job Title: IT Coordinator
• Division: Administration
• Department: Information Technology
• Location (City/State): Culver City, CA
• Employment Type: Full Time
• FLSA Status: Non-Exempt

Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and through an uncompromising commitment to hiring, retaining and rewarding the best talent available.

General Statement of Job

The Help Desk Support Tier 1 will perform analysis of potential issues/problems and assist with corrective action to restore functionality; providing technical support for any recurring problems and issues with applications on a day-to-day basis.

Essential Job Functions:

• Troubleshooting, repairing, maintaining and performing test activities on various computer equipment and computer network systems.
• Set up software on client's computers; install software, patches, and drivers; prepare and deploy software packages.
• Consult with and assists manufacturer's representatives in the installation of new computer equipment; assisting other technicians or the manager in repairing, installing and testing complex equipment or local area networks.
• Complete work orders such as installing equipment or software, connecting and moving devices.
• Documenting troubleshooting efforts, identifying issues, gathering information and employing fixes.
• Generating reports from the ticketing system or other management systems.
• Analyzing and diagnosing hardware, software, and operator problems.
• Troubleshooting of basic network connectivity issues of end point devices like desktop computers, laptops, phones, and printers; Configures and deploys printers and in office network hardware.
• Providing exceptional customer service; maintaining a professional and courteous manner.
• Decommissioning of systems using accepted data hygiene practices.
• Performing all duties as assigned by supervisor.

Additional Job Functions:

• Perform other related duties as required

The ideal candidate will:

• Have a passion for IT and providing help desk support
• Be currently pursuing a degree in Information Technology (or recent graduate)
• Have functional knowledge of Windows Environment and most common Windows applications
• Have functional knowledge of Apple Macintosh Operating System and Mac applications.
• Have functional knowledge of iPhone hardware and IOS including Android
• Be familiar with VOIP and desks phone
• Be familiar with IT Service Desk/ Help Desk ticketing systems
• Have ability to manage multiple projects/customers at any given time
• Professionalism and customer service focus.
• Ethics - Treats people with respect; Keeps commitments; Works with integrity.
• Verbal Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Additional Details:

• This is an opportunity for entry-level technicians to gain hands on experience in their chosen field. Advancement opportunities are available.

What we can offer:

• $68,640/salary
• Health, Dental, Vision, and 401k
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth
• Commuter Benefits for eligible employees

Additional Information:

• SIS is an equal opportunity employer
• Security Industry Specialists, Inc.
• Department of Public Safety Investigations/Security Guard Contractor Company #C14164