What are the responsibilities and job description for the Director of Operations- Tennessee position at Security Finance?
Description
Overview:
Security Finance is seeking an experienced and strategicDirector of Operationsto lead our Tennessee market—an established territory with over 65branch locationsand a team of 6District Managers. The ideal candidate bringsa proven track record in the traditional small-dollar installment loan industry.
We are a recognized leader in personal installment lending. We operate in over 700 community-based branches across the U.S., offering small loans and exceptional customer service to help people when they need it most.
As Director of Operations you’ll play a vital role ingrowing market share, coaching district managers, and driving operational performance—all while ensuring strict compliance with state and federal regulations.
Why Join Us:
Key Responsibilities:
If you’re ready to take your leadership experience in the small loan industry to the next level, apply now and join a company that values stability, career growth, and community impact.
Overview:
Security Finance is seeking an experienced and strategicDirector of Operationsto lead our Tennessee market—an established territory with over 65branch locationsand a team of 6District Managers. The ideal candidate bringsa proven track record in the traditional small-dollar installment loan industry.
We are a recognized leader in personal installment lending. We operate in over 700 community-based branches across the U.S., offering small loans and exceptional customer service to help people when they need it most.
As Director of Operations you’ll play a vital role ingrowing market share, coaching district managers, and driving operational performance—all while ensuring strict compliance with state and federal regulations.
Why Join Us:
- Established Industry Leader– We’ve helped millions of customers for over 70 years.
- Comprehensive Benefits– Including medical, dental, vision, 401(k), paid time off, employee assistance programs, and more.
- Career Mobility– Leadership development programs and a clear path to executive-level roles.
- Supportive Culture– Work alongside peers and senior leaders who value your insight and experience.
Key Responsibilities:
- Lead operational performance for 65 branchesthrough direct supervision of 6District Managers
- Set and manage key performance indicators (KPIs) related togrowth, profitability, and compliance
- Identify market trends and develop data-driven strategies to maximize territory performance
- Regularly visit branch locations (minimum twice per year per branch) to assess operations, customer experience, and team effectiveness
- Recruit, train, and mentor District Managers and future leadership candidates
- Ensure compliance with state and federal lending laws and internal policies
- Serve as a liaison with local and state trade associations and regulatory agencies
- Evaluate and execute branch expansion, relocation, or consolidation strategies
- 7 years of progressive leadership experience in the traditional personal installment loan industry (Note: Rent-to-own, lease-to-own, or payday lending experience will not be considered)
- Demonstrated success in multi-unit supervision and building high-performing teams
- Strong knowledge of lending operations, underwriting, and collections practices
- Familiarity with state and federal lending regulations and general employment law
- High degree of professionalism and executive presence
- Willingness to travel extensively throughout the state
- Tennessee residency or relocation required (Relocation assistance available)
If you’re ready to take your leadership experience in the small loan industry to the next level, apply now and join a company that values stability, career growth, and community impact.