What are the responsibilities and job description for the Branch Assistant Manager position at Security Federal Savings Bank?
Description
Oversees the daily operations of the branch location to make sure policies and procedures are followed by performing coaching, training, monitoring, reporting, and correcting issues discovered. Conduct the BM job duties in his/her absence. Utilizing the “Customer Xperience” behavioral standards, provides excellent customer service, builds relationships with new and existing customers while making sure policies and procedures are followed, and supports employee engagement.
Requirements
- High school diploma or equivalent
- Bachelor’s degree preferred but not required.
- Successful completion of in-house training programs
- Minimum two years’ experience in banking
- Comprehensive knowledge of new accounts operations
- Comprehensive knowledge of consumer lending
- Supervision/leadership knowledge and/or experience
- Basic math and problem-solving skills
- Good understanding of financial products and services
- Exceptional customer service and professional skills
- Good organizational, telephone, and communication skills
- Ability to multi-task, work independently, delegate, and make decisions.
- Average computer and keyboard skills including but limited to using Microsoft Word, Excel, and PowerPoint
- Team Player