Dispatch Scheduler 2nd Shift

Dispatch Scheduler Job Description

Schedule

• Full-time, 3 days/week (30 hours)
• 10-hour shifts: (11AM-9PM)
• Thursday through Saturday
• Weekends and holidays required

Role Overview

Security Engineers is seeking a detail-oriented Scheduling Dispatcher to manage staffing schedules and ensure adequate coverage for client sites. This role requires strong organizational skills, clear communication, and the ability to thrive in a fast-paced environment. The Dispatcher will coordinate schedules, respond to emergencies, and maintain accurate records while working closely with internal teams and clients.

Minimum Qualifications

• Must possess a valid driver’s license and have reliable transportation
• 25-years of age or older who are interested in a career in the private security industry
• Ability to read, write, and speak clear English
• Clean background; able to obtain required certifications or licenses
• Availability for first, second, and third shifts
• High moral character and integrity

Duties & Responsibilities

Scheduling & Coordination

• Establish, maintain, and review staffing schedules
• Match available staff to positions and communicate schedules via email, text, or phone
• Minimize avoidable overtime and redeploy staff to cover call-offs
• Track time-off requests to maintain site coverage

Incident Response & Reporting

• Respond to emergencies, call-offs, and absences to ensure adequate staffing
• Take, log, and complete daily shift reports
• Escalate significant incident reports to appropriate managers

Administrative & Communication

• Input schedule changes and client requests into the automated resource system
• Prepare clear and professional emails and reports
• Oversee camera feeds to ensure compliance and safety

Required Skills & Abilities

Minimum

• Excellent interpersonal and communication skills
• Strong verbal, problem-solving, and follow-up skills
• Ability to multitask and work independently
• High degree of emotional self-control
• Excellent computer skills; proficient in MS Word and Excel

Preferred

• Experience with WinTeam scheduling software
• Prior dispatch or scheduling experience

Physical Requirements

• Ability to sit for long periods in front of a computer
• Occasionally bend/twist at waist/knees/neck
• Stand, walk, and sit for extended periods

Work Location

• One location
• Work Remotely: No

Note: Responsibilities and requirements listed are not exhaustive. Additional duties may be assigned based on client or company needs.