Command Center Supervisor-3rd Shift

Command Center Supervisor –3rd Shift

Sunday-Thursday 10pm-6am

$20.32/Hr.

Role Overview: Security Engineers is seeking a dedicated Command Center Supervisor to ensure a safe and secure environment for our clients. This role requires strong leadership, professionalism, and the ability to remain calm under pressure. Key responsibilities include overseeing security operations, monitoring access points, responding to emergencies, maintaining logs, and providing continuous training for dispatchers. Supervisors must be adaptable, proactive, and skilled in managing critical situations.

Minimum Qualifications

• Valid Security Officer/Guard License (or ability to obtain)
• Must be at least 21 years old

Supervisor Responsibilities

• Provide continuous training for all dispatchers.
• Be available to work any shift with little notice, including weekends.
• Recognize and resolve issues on post; collaborate with client.
• Maintain professionalism and assist client requests.
• Train dispatchers for emergency dispatch and Lenel certification.
• Prepare/send FMX for repairs and maintain access points.
• Knowledgeable in Simplex fire system and train others on alarm response.
• Proficient in dispatching and experienced in Command Center operations.
• Conduct evacuation/shelter drills biweekly; create tests and scenarios.
• Remain on-call unless excused for personal/emergency reasons.
• Maintain dependable attendance.
• Stay aware of officer activities and provide guidance as needed.
• Obtain Emergency Dispatch Certification within 1 year if promoted internally.

Duties & Responsibilities

Patrol & Surveillance

• Conduct walking/vehicle patrols; report safety concerns.
• Monitor access points; verify IDs.
• Monitor surveillance systems for threats.

Incident Response & Reporting

• Respond to alarms/emergencies per protocol.
• Maintain accurate logs.
• Perform routine security tasks (e.g., locking/unlocking doors).

Customer Service & Policy Enforcement

• Assist visitors/employees professionally.
• Enforce Post Orders and security protocols.
• Ensure compliance with SEI and client policies.

Required Skills & Abilities

Minimum

• Ability to perform in fast-paced, high-pressure environments.
• Weekend availability.
• Strong situational awareness and problem-solving skills.
• Ability to remain calm in critical situations.
• Basic computer skills; tablet reporting.

Preferred

• Familiarity with Microsoft Office Suite.

Physical Requirements

• Stand/sit for at least 1 hour without break.
• Walk ½ mile without stopping.
• Climb 20 commercial facility stairs without stopping.

Education & Experience

Minimum

• High School Diploma or equivalent.
• No prior experience required.

Preferred

• 1 years Military, Law Enforcement, or Security experience.
• 2 years customer service experience.

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