What are the responsibilities and job description for the Field Service Technician position at Security 101?
Service Technician — Charleston, SC
Security 101 is seeking an experienced Commercial Security Service Technician to join our Charleston team. We are looking for a technician with 4–7 years of experience servicing and troubleshooting commercial electronic security systems, particularly access control and IP video surveillance.
Compensation & Benefits
$35–$40 per hour, non-exempt, based on experience, technical skills, and product knowledge.
- Medical, dental, vision & prescription coverage
- Life & disability insurance
- 401(k) with company match
- Paid holidays & PTO
- Company vehicle, laptop & cell phone
- Career growth opportunities
What You’ll Do
- Service, troubleshoot, program, test, and commission enterprise security systems with minimal supervision.
- Troubleshoot and program networked access control and IP video systems.
- Service commercial intrusion alarm, visitor management, and IoT-connected systems.
- Diagnose LAN/network issues using tools such as Wireshark and other network scanning tools.
- Support customers through remote diagnostics and on-site service.
- Work with manufacturer SDKs and APIs for system integration.
- Deliver exceptional, professional customer service.
What We’re Looking For
- 4–7 years of commercial electronic security service experience; strong experience with access control and IP video is required.
- Strong troubleshooting skills with networked security systems and customer networks.
- Practical knowledge of TCP/IP, LANs, internet technologies, and network diagnostics.
- Ability to work independently and resolve technical issues to the customer's satisfaction.
- Valid driver's license and clean driving record.
- High school diploma/GED required.
- Technical school or military training in electronics or communications is preferred.
Technology Experience
Experience or certification with systems such as, C•CURE 9000, LenelS2, Genetec, Avigilon, OpenPath, Hanwha, Genetec, Exacq, Axis, Milestone, IPConfigure, or similar platforms is a plus. Experience with ASSA ABLOY, Schlage, Von Duprin, and other electromechanical locking hardware is also valuable.
Physical & Other Requirements
Must be able to work in office and outdoor environments, climb ladders, operate boom/scissor lifts, and lift up to 50 lbs. Candidates must pass a background investigation and drug screening.
Security 101 is an EEO organization committed to a team-oriented, high-performance culture.
If you're an experienced security systems technician looking for a career opportunity, not just another service job—we'd like to hear from you.
Salary : $35 - $40