What are the responsibilities and job description for the Technical Support Specialist position at Security 101 Holdings?
Job Title: Technical Support Specialist (TSS)
Company: Security 101
Location: Charlotte, NC
Job Summary:
Security 101 – Charlotte is now recruiting a commercial electronic security programmer with experience in configuring access control and video management systems.
Salary:
This is a full time non-exempt position with an hourly wage range from $34.00 to $41.00, commensurate with skills, product knowledge and programming experience.
Benefits:
Our benefits include medical, dental, vision, prescription coverage, 401(k) match plan, paid holidays, PTO and more. We also provide a company cell phone, and laptop.
Why join Security 101?
- Competitive compensation.
- Industry-leading security products, solutions and support.
- Growth opportunities in a dynamic, expanding company.
- A team-oriented culture that values high performance.
Skills/Abilities:
- Must have at least 3 years’ career experience installing, servicing, and programming commercial access control, IP-based video systems and intrusion alarm systems.
- Experience with access control panel programming.
- The ability to build a video or access control server from ground up.
- Familiarity/experience with alarm panel configuration and programing.
- Understanding of SQL and databases.
Current certification in one of the following is essential:
- Access Control: Genetec, S2, AMAG, RS2, DMP and OpenPath.
- VMS: Milestone, IPConfigure, Genetec, Bosch .
- Intrusion: DMP, Bosch, Honeywell.
Responsibilities:
- Assist in field design layout for larger enterprise systems.
- Troubleshoot wide area/segmented networks.
- Work directly with end users on how to operate systems.
- Work directly with IT departments to assist with needed network topography for security equipment.
- Familiarity with SIP IP phone systems is a bonus.
- Managing quality control and providing fanatical customer service!
- Taking responsibility for and tracking project progress.
Education:
- High School (or GED) minimum requirement.
- Electronics training from a Technical School or Military training in electronics or communications (preferred).
About Security 101:
Security 101 is a provider of integrated electronic security solutions to a diversified set of commercial customers across multiple end markets, including healthcare, education, financial, and government, among others. Security 101 delivers a full-service offering of electronic security services and products including the design, installation, and maintenance of access control, video surveillance, intrusion detection, and visitor management solutions. Founded in 2005 and based in West Palm Beach, FL, Security 101 has 52 locations in the U.S. For more information, please visit www.security101.com.
Security 101 is a DFWP and EOE organization with a team-oriented work environment.
Salary : $34 - $41