What are the responsibilities and job description for the Service Technician I position at Securitas Technology?
POSITION SUMMARY:
Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.
ESSENTIAL FUNCTIONS:
- Respond to trouble tickets within an assigned field territory to ensure application uptime and system performance
- Drive and maintain company vehicle and manage inventory
- Interact with clients to address service needs on site in a professional manner and adhere to safety and cost guidelines.
- Work individually and as a team to diagnose and resolve application issues
- Execute preventative maintenance tasks to maximize application availability and identify system faults.
- Perform routine configuration changes (user permissions, application configuration, etc.)
- Document all system modifications through a digital change control tracking system
- Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
- Perform pre-deployment end to end testing of all upgrades and major modifications
- Perform on site installations of software upgrades and major modifications or programming of systems and equipment
MINIMUM REQUIREMENTS:
- 1-2 years of experience installing and/or servicing intrusion, fire alarm, access control, and CCTV security systems.
- A valid state driver’s license, without restrictions, is required.
- High School diploma required or equivalent
- Familiarity installing and troubleshooting low voltage equipment
- Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
- Mechanically inclined with an ability to work with hand/power tools and multi-meters
- Ability to be scheduled for on-call hours for emergencies
- Strong working knowledge of Microsoft Office
- Strong written and verbal communications skills
- Working knowledge IP addressing equipment
- Excellent problem solving and analytical skills
- Excellent time management skills
- Positive attitude and strong work ethic
- Certifications in enterprise grade CCTV and Access Control systems a plus
- Climb ladders that extend up to 24 ft. in height
- Carry items up to 75 pounds
Securitas Technology offers comprehensive benefits including:
- Highly competitive salary
- Company training and industry leading certification program
- Company Vehicle
- Company, Laptop, and Cell Phone
- Opportunity for annual merit pay increases.
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday, and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.