What are the responsibilities and job description for the District Service Manager position at Securitas Technology UK?
JOB REQUIREMENTS: As the Electronic Security District Service Manager
for Securitas Technology, you will work as a member of the service
business team and provide leadership to a technician workforce of 35
associates. You will manage demanding day-to-day service operational
issues in the delivery of quality solutions to our customers. Hire and
develop capabilities of service technicians and sub-contractors while
managing and controlling performance and labor costs. Increase and
maintain service contract base and drive Time and Material revenue
through customer visitations, account strategy development, and improve
overall customer satisfaction. You must also ensure technical
performance metrics and quality goals are met or exceeded while
implementing and monitoring key processes established by the team. You
will have direct responsibility for revenue generation and an operating
budget. Some essential functions of this position include: Assure
customer satisfaction levels for service and security systems are met or
exceeded throughout assigned territory. Manage the performance of the
workforce to meet or exceed customer satisfaction expectations. Manage
overtime, direct labor costs, billed work and parts inventories to meet
financial goals. Maintain proper staffing levels by recruiting and
hiring competent individuals necessary to accomplish team goals. Develop
capabilities of the workforce assigned within the team territory to
ensure they are trained, productive and proficient to meet or exceed our
customer\'s needs. Responsible for retention and growth of revenue and
profit for the Business Team. Ensure compliance to corporate policies
and procedures regarding safety including OSHA, as well as, the
safeguarding of proprietary and confidential information and protection
and control of corporate assets (i.e. buildings, inventories, vehicles,
etc.). Provide workforce the resources to fulfill their
responsibilities. Ensure workforce properly maintains vehicles.
Responsible to implement and maintain quality systems within the team
territory. Schedule and meet with customers to ensure customer
satisfaction levels are being met or exceeded. Participate with Sales,
Systems, and Service and Support associates at various levels to develop
account strategies and action plans that contribute to the overall
success of the Business Team. Effectively function within and support a
Team based environment. Work with remote Workforce cell teams to insure
development in team concepts Job Requirements: Minimum of a Bachelor\'s
Degree in Engineering, Systems, Marketing, Business Administration or
Management, or equivalent experience. 5 years of Electronic Security
Industry Technical Service/installation Experience Minimum 2 Years
operations and people management experience required Highly motivated,
self-directed individual with sound business skills Proven leadership,
oral/written communication and problem solving skills Ability to work
evenings and weekends, when necessary Experience managing a P&L and
growing customer service base Familiar with UL Certification process and
issuing certificates Experience working in/with intrusion systems,
access control, video systems and fire systems application - services
procedures \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUyODUwLjg3NzBAc2VjdXJpdGFzaW5jY29tcC5hcGxpdHJhay5jb20
for Securitas Technology, you will work as a member of the service
business team and provide leadership to a technician workforce of 35
associates. You will manage demanding day-to-day service operational
issues in the delivery of quality solutions to our customers. Hire and
develop capabilities of service technicians and sub-contractors while
managing and controlling performance and labor costs. Increase and
maintain service contract base and drive Time and Material revenue
through customer visitations, account strategy development, and improve
overall customer satisfaction. You must also ensure technical
performance metrics and quality goals are met or exceeded while
implementing and monitoring key processes established by the team. You
will have direct responsibility for revenue generation and an operating
budget. Some essential functions of this position include: Assure
customer satisfaction levels for service and security systems are met or
exceeded throughout assigned territory. Manage the performance of the
workforce to meet or exceed customer satisfaction expectations. Manage
overtime, direct labor costs, billed work and parts inventories to meet
financial goals. Maintain proper staffing levels by recruiting and
hiring competent individuals necessary to accomplish team goals. Develop
capabilities of the workforce assigned within the team territory to
ensure they are trained, productive and proficient to meet or exceed our
customer\'s needs. Responsible for retention and growth of revenue and
profit for the Business Team. Ensure compliance to corporate policies
and procedures regarding safety including OSHA, as well as, the
safeguarding of proprietary and confidential information and protection
and control of corporate assets (i.e. buildings, inventories, vehicles,
etc.). Provide workforce the resources to fulfill their
responsibilities. Ensure workforce properly maintains vehicles.
Responsible to implement and maintain quality systems within the team
territory. Schedule and meet with customers to ensure customer
satisfaction levels are being met or exceeded. Participate with Sales,
Systems, and Service and Support associates at various levels to develop
account strategies and action plans that contribute to the overall
success of the Business Team. Effectively function within and support a
Team based environment. Work with remote Workforce cell teams to insure
development in team concepts Job Requirements: Minimum of a Bachelor\'s
Degree in Engineering, Systems, Marketing, Business Administration or
Management, or equivalent experience. 5 years of Electronic Security
Industry Technical Service/installation Experience Minimum 2 Years
operations and people management experience required Highly motivated,
self-directed individual with sound business skills Proven leadership,
oral/written communication and problem solving skills Ability to work
evenings and weekends, when necessary Experience managing a P&L and
growing customer service base Familiar with UL Certification process and
issuing certificates Experience working in/with intrusion systems,
access control, video systems and fire systems application - services
procedures \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUyODUwLjg3NzBAc2VjdXJpdGFzaW5jY29tcC5hcGxpdHJhay5jb20