What are the responsibilities and job description for the District Service Manager position at Securitas Technology UK?
JOB REQUIREMENTS: Duties and Responsibilties of Job: As the Electronic
Security District Service Manager for Securitas Electronic Security,
Inc, you will work as a member of the service business team and provide
leadership to a technician workforce of 35 associates. You will manage
demanding day-to-day service operational issues in the delivery of
quality solutions to our customers. Hire and develop capabilities of
service technicians and sub-contractors while managing and controlling
performance and labor costs. Increase and maintain service contract base
and drive Time and Material revenue through customer visitations,
account strategy development, and improve overall customer satisfaction.
You must also ensure technical performance metrics and quality goals are
met or exceeded while implementing and monitoring key processes
established by the team. You will have direct responsibility for revenue
generation and an operating budget. Some essential functions of this
position include: Assure customer satisfaction levels for service and
security systems are met or exceeded throughout assigned territory.
Manage the performance of the workforce to meet or exceed customer
satisfaction expectations. Manage overtime, direct labor costs, billed
work and parts inventories to meet financial goals. Maintain proper
staffing levels by recruiting and hiring competent individuals necessary
to accomplish team goals. Develop capabilities of the workforce assigned
within the team territory to ensure they are trained, productive and
proficient to meet or exceed our customer\'s needs. Responsible for
retention and growth of revenue and profit for the Business Team. Ensure
compliance to corporate policies and procedures regarding safety
including OSHA, as well as, the safeguarding of proprietary and
confidential information and protection and control of corporate assets
(i.e. buildings, inventories, vehicles, etc.). Provide workforce the
resources to fulfill their responsibilities. Ensure workforce properly
maintains vehicles. Responsible to implement and maintain quality
systems within the team territory. Schedule and meet with customers to
ensure customer satisfaction levels are being met or exceeded.
Participate with Sales, Systems, and Service and Support associates at
various levels to develop account strategies and action plans that
contribute to the overall success of the Business Team. Effectively
function within and support a Team based environment. Work with remote
Workforce cell teams to insure development in team concepts Job
Requirements: Minimum of a Bachelor\'s Degree in Engineering, Systems,
Marketing, Business Administration or Management, or equivalent
experience. 5 years of Electronic Security industry technical
Service/installation Experience Minimum 2 Years Operations And People
management experience required Highly motivated, self-directed
individual with sound business skills Proven leadership, oral/written
communication and problem solving skills Ability to work evenings and
weekends, when necessary Experience managing a P&L and growing customer
service base Familiar with UL Certification process and issuing
certificates Experience working in/with intrusion systems, access
control, video systems and fire systems application - services
procedures \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjAyMjQ0Ljg3NzBAc2VjdXJpdGFzaW5jY29tcC5hcGxpdHJhay5jb20
Security District Service Manager for Securitas Electronic Security,
Inc, you will work as a member of the service business team and provide
leadership to a technician workforce of 35 associates. You will manage
demanding day-to-day service operational issues in the delivery of
quality solutions to our customers. Hire and develop capabilities of
service technicians and sub-contractors while managing and controlling
performance and labor costs. Increase and maintain service contract base
and drive Time and Material revenue through customer visitations,
account strategy development, and improve overall customer satisfaction.
You must also ensure technical performance metrics and quality goals are
met or exceeded while implementing and monitoring key processes
established by the team. You will have direct responsibility for revenue
generation and an operating budget. Some essential functions of this
position include: Assure customer satisfaction levels for service and
security systems are met or exceeded throughout assigned territory.
Manage the performance of the workforce to meet or exceed customer
satisfaction expectations. Manage overtime, direct labor costs, billed
work and parts inventories to meet financial goals. Maintain proper
staffing levels by recruiting and hiring competent individuals necessary
to accomplish team goals. Develop capabilities of the workforce assigned
within the team territory to ensure they are trained, productive and
proficient to meet or exceed our customer\'s needs. Responsible for
retention and growth of revenue and profit for the Business Team. Ensure
compliance to corporate policies and procedures regarding safety
including OSHA, as well as, the safeguarding of proprietary and
confidential information and protection and control of corporate assets
(i.e. buildings, inventories, vehicles, etc.). Provide workforce the
resources to fulfill their responsibilities. Ensure workforce properly
maintains vehicles. Responsible to implement and maintain quality
systems within the team territory. Schedule and meet with customers to
ensure customer satisfaction levels are being met or exceeded.
Participate with Sales, Systems, and Service and Support associates at
various levels to develop account strategies and action plans that
contribute to the overall success of the Business Team. Effectively
function within and support a Team based environment. Work with remote
Workforce cell teams to insure development in team concepts Job
Requirements: Minimum of a Bachelor\'s Degree in Engineering, Systems,
Marketing, Business Administration or Management, or equivalent
experience. 5 years of Electronic Security industry technical
Service/installation Experience Minimum 2 Years Operations And People
management experience required Highly motivated, self-directed
individual with sound business skills Proven leadership, oral/written
communication and problem solving skills Ability to work evenings and
weekends, when necessary Experience managing a P&L and growing customer
service base Familiar with UL Certification process and issuing
certificates Experience working in/with intrusion systems, access
control, video systems and fire systems application - services
procedures \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjAyMjQ0Ljg3NzBAc2VjdXJpdGFzaW5jY29tcC5hcGxpdHJhay5jb20