Senior Security Operations Manager

ESSENTIAL FUNCTIONS: 

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An employee might or might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 

• Employees are held accountable for successful job performance. Job performance standards maybe documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. 

• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 

• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 

• Develop, manage, and enforce security policies and procedures to protect physical and technology assets, employees, and visitors to include conducting risk analyses and audits to identify and address potential security vulnerabilities for a 24x7 security operation. 

• Serves as a leader, coach, and mentor to direct reports. Meets regularly with employees. Evaluate performance of personnel. Documents career development opportunities, performance deficiencies, and disciplines according to client and company standards. 

• Constant evaluation of operational programs and procedures for consistency and efficiency including providing solutions to address operational deficiencies and updating operational procedures as needed. • Liaises with internal and external partners regarding security related projects. 

• Optimize staffing models to ensure efficient staffing and vetting of personnel to ensure depth in staffing for all post assignments. 

• Ensures the quality control of all internal and external formal reporting and communications. 

• Works cross functionally with HR, Finance, and Operations team members to meet business objectives.

• Efficiently manage and oversee the operations team, ensuring adherence to all processes and procedures for both the client and the company. 

• Coordinates with and acts as a liaison for the Regional Account Manager. Acts in lieu of Regional Account Manager as needed. 

• Acts as an escalation point of contact all complaints and inquiries received from the Client, management, staff, or other departments; investigates, prepares reports/statements, collects evidence, and presents findings to regional or senior management. 

• Take ownership and ensure accuracy of weekly payroll cycling duties to include but not limited to service level agreements (SLAs), and KPIs. 

• Effectively own and implement strategic objectives on an ongoing basis to meet business and client needs. 

• Drive automation and technology enhancements to create efficiency opportunity. 

• Responsible for administrative and other support duties to include training, onboarding, and collection of metrics. 

• Maintain awareness of all incidents locally and nationally to maintain operational readiness. 

• Excellent project management skills are required with ability to work in a fast-paced environment. Candidates should have experience in prioritizing tasks effectively and working seamlessly across organizational boundaries. 

• Securing the compliance of physical security project standards, project Scopes of Work, budgets and timelines. 

• Designs, develops, and implements solutions for system installations, upgrades, repairs and change outs. 

• Support security system equipment commissioning. 

• Completing the final Test and Acceptance of security systems. 

• Build and deploy training programs for all users of physical security systems. 

MINIMUM QUALIFICATIONS AT ENTRY: 

• 5-7 years of experience in managing the operation and installation of regional and/or global physical security systems. 

• Experience as a Physical Security Program Manager for large, complex, installations are a must. 

• Advanced knowledge and experience with the Security Integrator Industry. 

• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion and diplomacy. 

• Advanced skills in all Microsoft products with a special emphasis on Excel. 

• Ability to travel 20% of the time. 

• Ability to work at times in an industrial environment. 

• Excellent teamwork skills, results oriented, high energy and self-motivated. 

PREFERRED QUALIFICATIONS 

• BA/BS degree. 

• Extensive experience in corporate security and workplace safety. 

• Certification in either S2 or Lenel Access Control Systems. 

• CPP, PSP or CISSP Certification. 

• 3 to 5 years of experience in managing security professionals or security monitoring centers desired.

 COMPETENCIES (as demonstrated through experience, training, and/or testing): 

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. 

• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. 

• Knowledge of 24x7 security operations and procedures. 

• Proven experience in staff management, including coaching, mentoring training, assigning work and discipline. 

• Ability to provide positive direction and motivate performance to drive employee engagement. 

• Adapt to multiple changing priorities and carry out multiple assignments concurrently. 

• Understanding of a variety of security and safety devices and controls. 

• Strong knowledge of workforce planning and scheduling. 

• Ability to maintain professional composure at all times. 

• Use of personal computers is required, and a working knowledge of Microsoft Word, Outlook, PowerPoint, and Excel are mandatory. Proficiency in Infor WFM is also required. Knowledge of SharePoint, Teams, and other Microsoft software products is ideal. Ability to quickly learn new programs is required as well. 

• Strong oral and written communications skills. 

• Strong customer service and service delivery orientation. 

• Ability to interact effectively at various social levels and across diverse cultures. 

• Ability to be an effective leader and member of project teams. 

• Ability to take initiative and achieve results. 

• Ability to adapt to changes in a fast-paced external environment and organization. 

• Familiarity working in a union environment. 

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: 

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 

• Handling and being exposed to sensitive and confidential information. 

• May require regular use of vehicle and frequent travel in the performance of duties. 

• Regular talking and hearing. 

• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25pounds. • Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. 

• Close vision, distance vision, and ability to adjust focus. 

• Conducting oral presentations and group meetings. 

• Directing, motivating, training, coaching, and disciplining staff in a positive manner. 

• Reading and analyzing reports and financial data, including related computer usage. 

• Responding on an on-call basis to emergencies and incidents at all hours