What are the responsibilities and job description for the Security Operations Manager position at Securitas Security Services?
AVERT Operations Manager
Key Responsibilities:
Lead and develop a 24/7 Incident monitoring team supporting regional operations
Drive performance through metrics, KPIs, and continuous improvement mechanisms
Ensure operational excellence across alarm monitoring, access control, and video surveillance
Own shift accountability, staffing models, and workforce planning
Act as escalation point for high-severity incidents impacting employees, facilities, or operations
Lead coordinated response efforts across multiple regions and stakeholders
Ensure clear, concise, and timely executive-level communications
Conduct post-incident reviews and drive corrective actions
Oversee real-time monitoring of global events including geopolitical risks, civil unrest, and natural disasters
Translate intelligence into actionable insights for business stakeholders
Partner with regional teams to assess and mitigate operational risk
Collaborate with Legal, HR, Workplace Health & Safety, and Corporate Security teams
Build relationships with external partners including law enforcement and emergency responders
Support executive protection and large-scale event security operations
Leverage technology and automation to improve response times and reduce risk
Drive standardization across global GSOC locations
Hire, coach, and develop security professionals at scale
Foster a culture aligned with the client's Leadership Principles (Ownership, Dive Deep, Bias for Action, Deliver Results)
Lead through data, accountability, and continuous feedback
Basic Qualifications:
2 years of experience in security operations, GSOC, or related field
2 years of direct people management experience
Experience managing operations in a 24/7 environment
Strong analytical and problem-solving skills with a data-driven mindset
Proven ability to manage high-pressure incidents and make critical decisions
Preferred Qualifications:
Experience in a large-scale, global corporate environment
Familiarity with intelligence analysis and global risk monitoring
Experience with systems such as Lenel and incident management platforms
Associate’s degree or equivalent experience
Industry certifications (CPP, PSP, CISSP)
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