What are the responsibilities and job description for the Security Escort Request Lead position at Securitas Security Services?
Key Responsibilities
- Oversee Security Escort Request (SER) and scheduling operations, ensuring accurate, on-time coverage across high-security high-rise and low-rise facilities.
- Lead weekly forecasting and scheduling activities, including long-range planning and shift optimization to reduce overtime and prevent weekend-only coverage gaps.
- Develop and maintain dynamic scheduling templates, trackers, and performance dashboards using Excel, Quip, and Smartsheets.
- Identify and implement automation solutions to streamline manual tasks such as ticket transcription, variance tracking, and data reporting.
- Collaborate with leadership to design scalable systems and processes that improve operational efficiency and support program growth.
- Produce weekly and monthly reports to track staffing variance, missed hours, and other performance metrics.
- Mentor and support Scheduling Coordinators, promoting professional growth and cross-functional skill development.
- Serve as a process improvement liaison, driving continuous improvement initiatives within security operations through data-driven, technology-focused solutions.
Qualifications & Requirements
- 4 years of experience in scheduling management, corporate security operations, or risk management.
- Strong understanding of security principles, access control workflows, and risk mitigation practices.
- Demonstrated experience with process design, data analytics, and workflow optimization.
- Excellent leadership, problem-solving, and communication skills with a proven ability to manage multiple priorities in a fast-paced environment.
- Proficiency with project management and collaboration tools such as Microsoft Project, Asana, Trello, Quip, or Smartsheets.
- Experience implementing automation or data reporting solutions is highly desirable.
Preferred Qualifications
- Associates’ degree in Business Administration, Security Management, Criminal Justice, or a related field preferred.
- Prior experience in corporate or government security environments.
- Advanced Excel and/or data visualization skills (e.g., Power BI, Tableau).
Why Join Us
This is a high-impact opportunity for a driven professional to lead critical security operations functions and influence the future of how our teams plan, schedule, and execute essential protective services. As an SER Lead, you’ll have the ability to innovate, automate, and lead initiatives that strengthen operational performance across a large-scale, high-security environment.
Are you interested in being part of our Team?
• Apply quickly and efficiently online
• Interview from the convenience of your own home
• Weekly pay
• Competitive benefits
• Flexible schedules
With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
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“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
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