What are the responsibilities and job description for the Security Escort Request Lead position at Securitas Security Services USA, Inc.?
Key Responsibilities
This is a high-impact opportunity for a driven professional to lead critical security operations functions and influence the future of how our teams plan, schedule, and execute essential protective services. As an SER Lead, you’ll have the ability to innovate, automate, and lead initiatives that strengthen operational performance across a large-scale, high-security environment.
Are you interested in being part of our Team?
See a different world.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
#AF-PSIL
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits Include
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
- Oversee Security Escort Request (SER) and scheduling operations, ensuring accurate, on-time coverage across high-security high-rise and low-rise facilities.
- Lead weekly forecasting and scheduling activities, including long-range planning and shift optimization to reduce overtime and prevent weekend-only coverage gaps.
- Develop and maintain dynamic scheduling templates, trackers, and performance dashboards using Excel, Quip, and Smartsheets.
- Identify and implement automation solutions to streamline manual tasks such as ticket transcription, variance tracking, and data reporting.
- Collaborate with leadership to design scalable systems and processes that improve operational efficiency and support program growth.
- Produce weekly and monthly reports to track staffing variance, missed hours, and other performance metrics.
- Mentor and support Scheduling Coordinators, promoting professional growth and cross-functional skill development.
- Serve as a process improvement liaison, driving continuous improvement initiatives within security operations through data-driven, technology-focused solutions.
- 4 years of experience in scheduling management, corporate security operations, or risk management.
- Strong understanding of security principles, access control workflows, and risk mitigation practices.
- Demonstrated experience with process design, data analytics, and workflow optimization.
- Excellent leadership, problem-solving, and communication skills with a proven ability to manage multiple priorities in a fast-paced environment.
- Proficiency with project management and collaboration tools such as Microsoft Project, Asana, Trello, Quip, or Smartsheets.
- Experience implementing automation or data reporting solutions is highly desirable.
- Associates’ degree in Business Administration, Security Management, Criminal Justice, or a related field preferred.
- Prior experience in corporate or government security environments.
- Advanced Excel and/or data visualization skills (e.g., Power BI, Tableau).
This is a high-impact opportunity for a driven professional to lead critical security operations functions and influence the future of how our teams plan, schedule, and execute essential protective services. As an SER Lead, you’ll have the ability to innovate, automate, and lead initiatives that strengthen operational performance across a large-scale, high-security environment.
Are you interested in being part of our Team?
- Apply quickly and efficiently online
- Interview from the convenience of your own home
- Weekly pay
- Competitive benefits
- Flexible schedules
See a different world.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
#AF-PSIL
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits Include
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.