What are the responsibilities and job description for the GSOC Intelligence & Operations Supervisor position at Securitas Security Services?
Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.
The GSOC Intelligence & Operations Supervisor serves as a frontline leader within the Global Security Operations Center (GSOC), responsible for supervising GSOC Intelligence & Operations Analysts and ensuring the effective execution of real-time monitoring, incident response, and situational awareness functions. Operating in a 24/7 mission-critical environment, the Supervisor acts as a tactical coordinator for security operations during their shift—balancing operational duties with personnel oversight, quality control, and communication with internal stakeholders. This role requires a high level of situational awareness, sound decision-making under pressure, and a commitment to maintaining high service delivery standards. The Supervisor ensures adherence to Standard Operating Procedures (SOPs) and supports the GSOC Intelligence & Operations Manager in achieving operational goals across global security operations. This position is located at a client site in Sunnyvale, CA.
Compensation and Benefits:
Depending on experience, Securitas will offer an hourly rate of $42.00 - $45.00 per hour, in addition to a full benefits package that includes:
Medical, dental, vision, and life insurance
5 PTO days, 5 sick days & 401K
Shift Days/Hours: Tuesday through Saturday from 10:00 pm to 6:00 am
Essential Functions:
Supervise daily GSOC operations during assigned shifts, ensuring that all monitoring, incident response, and reporting activities are performed according to policy and standard operating procedures.
Act as the first escalation point for GSOC personnel during incidents or critical events, providing guidance and coordination in real-time.
Conduct shift briefings, task assignments, and debriefs to ensure situational continuity and preparedness across shifts.
Oversee and validate the accuracy and completeness of incident reports, advisories, and logs submitted by Intelligence & Operations Analysts.
Provide coaching, mentorship, and performance feedback to Intelligence & Operations Analysts, fostering skill development and ensuring adherence to quality and compliance standards.
Collaborate with the GSOC Intelligence & Operations Manager on incident investigations, trend analysis, and after-action reviews.
Maintain real-time visibility on global events that may impact LinkedIn’s personnel, assets, or operations, and ensure timely dissemination of situational updates to relevant stakeholders.
Coordinate response activities with on-site security personnel, first responders, or law enforcement when required.
Support GSOC system functionality by reporting and tracking technical issues, escalating as appropriate, and conducting basic troubleshooting or liaison with support teams.
Participate in the development, review, and training of SOPs and GSOC guidelines to enhance operational effectiveness.
Track shift-specific metrics, intake volumes, and incident data to support operational reporting and continuous improvement efforts.
Ensure proper shift handovers with detailed briefings, ensuring continuity of knowledge and seamless operational transitions.
Qualifications:
3–5 years of experience in a GSOC, security operations center, or similar security environment.
Prior leadership experience (formal or informal), such as supervising teams or managing shift operations.
Demonstrated ability to respond effectively to incidents, assess risk, and coordinate operational responses.
Strong communication skills—both written and verbal—with the ability to convey information to technical and non-technical audiences.
Proficiency in using security systems and platforms (e.g., Lenel, Milestone, Dataminr, Ontic, Onsolve).
High level of organization, attention to detail, and ability to multitask in high-pressure environments.
Preferred Qualifications:
Associate or bachelor’s degree in Criminal Justice, Emergency Management, Homeland Security, or related field—or equivalent relevant experience.
Experience managing, mentoring or training team members.
Familiarity with threat intelligence platforms, crisis communication tools, and emergency management procedures.
Knowledge of international threat environments and geopolitical risk analysis.
Certifications, Licenses, Registration:
California Security Guard license.
CPR/AED/First Aid Training Certification preferred.
Competencies:
Demonstrates the ability to manage and motivate GSOC personnel, balancing oversight with mentorship.
Understands GSOC workflows and ensures alignment with policies and objectives.
Capable of managing incidents with composure and strategic thinking, guiding the team through escalation and resolution.
Maintains a broad view of global events and potential threats while prioritizing response actions.
Delivers clear, professional, and timely communications across various channels and stakeholders.
Applies critical thinking and initiative to troubleshoot issues, make decisions, and resolve conflicts.
Skilled in using GSOC platforms and able to identify or escalate technical problems efficiently.
Seeks out ways to enhance GSOC operations through feedback, training, and SOP development.
This is an onsite role based in a secure facility; remote work is not permitted.
This is a shift-based position with a permanent schedule that may include weekends, holidays, and mandatory overtime.
Prolonged periods of monitoring and desk-based work are necessary.
The environment is fast-paced and high-stakes, demanding continuous situational awareness.
The ability to remain calm under pressure and respond quickly to emergencies or high-impact events is essential.
Regular participation in training and drills is required to ensure ongoing operational readiness.
Ready to Make an Impact?
If you’re ready to lead from the front, making critical decisions, guiding a high-performing team, and protecting people and assets on a global scale, apply now to become our next GSOC Intelligence & Operations Supervisor and help us stay one step ahead.
Company Website: https://www.securitasinc.com
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
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Salary : $42 - $45