Client Services Manager- Security Operations

Securitas Security Services USA, Inc is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: to help make your world a safer place. With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking a highly organized and motivated Client Services Manager- Security Operations  candidate to provide comprehensive administrative and operational support to the client team. This position plays a key role in coordinating projects, managing daily business functions, and serving as a liaison between departments to streamline processes and improve operational efficiency. The successful candidate will be detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment. Strong communication, organizational, and problem-solving skills are essential, along with the ability to handle sensitive and confidential information with the highest level of discretion. Prior experience in administrative support, project coordination, or operations within a service-oriented organization is preferred.

Compensation & Benefits:

We believe in investing in our people. When you join Securitas, you’ll receive:

✔ Competitive Salary: $50,000 - $60,000 annually

✔ Comprehensive Benefits Package:

• Medical, dental, vision, and life insurance

• 5 accrued PTO days, and 6 major holidays

• 401K with company matching

✔ Career Growth: Continuous training and leadership development programs.

✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

***this is a fully remote position but must reside in the Dallas, TX area.

Key Responsibilities:

• Track & drive meeting notes & action items. 
• Assist and support Securitas Management and the Client Data Center Security Team 
• Update and manage team tracker, and calendars.
• Policies & Procedures Documentation (I.e. assist in creating SOP’s and Post Orders)
• Develop PowerPoints presentations for team while upholding Client brand standards.
• Manage database of facility locations and contact information for Securitas employees.
• Maintain guard card and CPR card documentation for Securitas employees.
• Cultivate a working relationship with Campus Security Managers and Security Team Supervisors 
• Run security distribution lists for team new hires as needed.
• Provision and deprovision of all new hires & terminated Securitas employees.
• Oversee audits for security equipment such as radios, site phones, laptops, etc.
• Work with the Security team on various special projects.
• Responsible for building strong cross-functional relationships to ensure project success.
• Adhere to LinkedIn Information and Security Standards.  
• Trouble shoots problems or concerns related to equipment, databases and policies and coordinates problem resolutions.
• Responsible for the evaluation of site information and communicating information to Management.
• Meet with client as directed to identify problem areas and take corrective action(s).
• Provides a weekly or bi-weekly update of projects and programs with client contact points as well as direct reports.
• Provide support as needed for RDSO, Compliance Specialist and Training Manager 
• Work with various teams such as contingent workforce, the systems team, health & safety and to ensure projects are completed. 

Qualifications

• High School Diploma or GED required, associate’s or bachelor’s degree a plus.
• Minimum 4-5 years of experience in an administrative or office coordination role.
• Strong understanding of office procedures, standard practices, and basic bookkeeping.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SmartSheet, Oracle).
• Excellent written and verbal communication skills.
• Ability to analyze a variety of types of data and develop recommendations and solutions. 
• Excellent planning, organizing, and project management skills. 
• Ability to communicate clearly, concisely and persuasively. 
• Ability to interact effectively at all levels and across diverse cultures. 
• Ability to be an effective team member and handle project leadership responsibly. 
• Ability to adapt to changes in the external environment and organization 
• Ability to carry out multiple assignments concurrently. 
• Courteous telephone manner. 
• Strong analytical and organizational skills with keen attention to detail.
• Ability to maintain professionalism and confidentiality in a fast-paced environment.

What We’re Looking For

• A proactive problem-solver who thrives on helping others stay organized.
• Someone who’s calm under pressure, friendly, and service minded.
• A team player who can work across departments and with all levels of leadership.
• Adaptability and eagerness to take initiative when priorities shift.

If you are an organized, dependable professional seeking to contribute to a dynamic operations team, we invite you to apply and join Securitas Security Services USA, Inc. today.

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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Client Services Manager / Securitas Security/ Dallas, Texas / TXDPS License #B01835

Salary : $50,000 - $60,000