What are the responsibilities and job description for the SOC Operations Manager position at Securitas Security Services?
Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.
We are seeking an experienced Security Operations Center (SOC) Operations Manager to lead daily operations at our Plano, TX client facility. This role manages SOC staff, ensures adherence to procedures and service levels, and serves as the first point of escalation for incidents, alarms, and operational issues.
Responsibilities include monitoring and optimizing workflows, coordinating incident response, ensuring accurate reporting and documentation, and maintaining operational readiness. The SOC Operations Manager will coach and develop staff, deliver ongoing training, provide constructive feedback, and foster a culture of accountability, teamwork, and continuous improvement.
This role also involves collaborating with security, IT, emergency response, and other stakeholders, managing staffing and schedules for 24/7 coverage, refining standard operating procedures, and supporting the implementation of new technologies and processes to enhance SOC capabilities.
Compensation and Benefits:
We believe in investing in our people. When you join Securitas, you’ll receive:
✔ Competitive Salary: $80,000 - $95,000 annually
✔ Comprehensive Benefits Package:
- Medical, dental, vision, and life insurance
- 10 accrued vacation days, 4 personal holidays, 6 sick days
- 401K with company matching
✔ Career Growth: Continuous training and leadership development programs.
✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team.
Responsibilities:
Supervise daily SOC operations, ensuring compliance with policies, procedures, and service-level agreements.
Monitor and coordinate activities of GSOC operators/analysts, providing real-time guidance and support.
Serve as the primary escalation point for incidents, alarms, and emergency events.
Ensure accurate logging, documentation, and reporting of incidents and operational activities.
Develop and deliver training, coaching, and performance feedback to GSOC staff.
Assist in scheduling, staffing, and shift coverage to maintain 24/7 operational readiness.
Coordinate with corporate security, IT, emergency response, and other stakeholders during critical incidents.
Contribute to the development and refinement of SOC standard operating procedures (SOPs).
Prepare and present operational reports, performance metrics, and after-action reviews to leadership.
Support continuous improvement initiatives and recommend enhancements to systems, tools, and processes.
Qualifications
Associate or Bachelor’s degree in Security Management, Criminal Justice, Information Technology, or related field (or equivalent experience).
Must have 3 years of Lenel and/or Milestone experience
3–5 years of experience in a security operation or SOC environment, with at least 4 year in a supervisory or lead role.
Strong knowledge of SOC functions, including monitoring, incident response, escalation protocols, and crisis management.
Familiarity with security technologies (CCTV, access control, alarms, incident management systems, threat intelligence platforms).
Excellent written and verbal communication skills.
Proven ability to lead teams in a high-stress, fast-paced environment.
Strong analytical, decision-making, and problem-solving skills.
Flexibility to work shifts, including nights, weekends, and holidays, as part of a 24/7 operation.
Key Competencies
Leadership and team motivation
Operational awareness and attention to detail
Crisis management and decision-making
Strong interpersonal and communication skills
Adaptability and accountability
Ready to Make an Impact?
At Securitas, we don’t just support your career growth—we celebrate it. If you’re ready to bring your expertise to a team that values innovation, collaboration, and results, we want to hear from you. Apply today and take the next step in your career.
Company Website: https://www.securitasinc.com
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
SOC Operations Manager / Securitas Security/ Dallas TX / TXDPS License # B01835
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Salary : $80,000 - $95,000