Repair Technician - Tier 1

Job Title: Repair Tech- Tier 1

Salary: $17.00/Hour

Location: Fortville, IN

Schedule: 8:00am - 5:00pm, Monday-Friday, 40 hrs/week

Position Overview: The Repair Tech - Tier 1 is an in-office position responsible for handling all assigned electronic device repairs with excellent attention to detail and a strong commitment to quality and efficiency. The ideal candidate thrives in repetitive, hands-on roles that involve problem-solving and precision. This is a great opportunity for individuals looking to leverage and expand their technical skills in a fast-growing, vision-driven company serving K-12 school communities.

Key Responsibilities:

• Troubleshoot, diagnose, and repair iPads and Chromebooks (including but not limited to swapping out screens, keyboards, bezels, and motherboards)
• Ensure all repairs are completed within quality and efficiency standards
• Report part usage and associated prices for each repair to support inventory management
• Maintain a safe and clean workspace
• Support other Operations functions as needed based on seasonal demands (including Processing, Fulfillment, Inventory, and Value-Add)

Basic Qualifications:

• Demonstrated pattern of curiosity and hands-on problem-solving (this could include professional experience or personal projects such as disassembling/reassembling appliances, vehicles, electronics, or machinery to understand how they work)
• Precision, accuracy, and efficiency in detail-oriented work
• Effective communication across cross-functional teams
• Receptiveness to feedback and dedication to continuous improvement
• Independent and collaborative work style, adaptable to both solo tasks and team environments
• Flexibility to support other Operations functions based on seasonal demands

Preferred Qualifications

• 1 years of experience repairing devices such as Chromebooks and Apple products
• Soldering experience

Essential Functions and Work Environment

• Stationary position: Ability to remain seated at a workstation/computer constantly throughout the workday
• Manual dexterity: Ability to handle small parts, tools, and a computer keyboard with precision
• Visual acuity: Ability to identify small components, read fine print/labels, and view a computer screen constantly throughout the workday
• Equipment operation: Ability to operate handheld scanning equipment
• Material handling: Ability to occasionally lift and carry up to 40 lbs
• Positioning & reach: Ability to occasionally reach overhead, crouch, or kneel to access equipment, parts, or storage areas
• Environment & safety: Ability to work in an open office environment with individual workstations, low ambient noise, and controlled temperature; follow PPE protocols as applicable

When flexed into other Operations functions (Processing, Cleaning, Shipping, Fulfillment, or Value-Add), employees may be required to meet the following additional physical demands and work environment conditions:

• Stationary position: Ability to remain standing frequently throughout the workday
• Manual dexterity: Ability to perform repetitive fine motor tasks using hand tools and precision instruments
• Visual acuity: Ability to inspect components and packaging, and read labels and documentation
• Equipment operation: Ability to operate warehouse material handling equipment (e.g., hand trucks, pallet jacks) and computer/warehouse management systems
• Material handling: Ability to occasionally move or transport items up to 50 lbs
• Positioning & reach: Ability to move throughout office, warehouse, loading dock, or production areas frequently, and to bend, reach, or climb ladders/step stools as needed
• Environment & safety: Ability to work in fast-paced settings with seasonal workload fluctuations, variable temperatures, and ambient noise; follow PPE and chemical handling safety protocols as applicable to the assigned function

Pay: $17.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• This is an in-office position in Fortville, IN, Monday–Friday, 8:00am–5:00pm. Are you able to work this schedule and location on a regular basis?
• This role occasionally requires supporting other Operations functions (Processing, Fulfillment, Inventory, or Value-Add) based on seasonal demand, which may involve standing for extended periods, lifting up to 50 lbs, and moving through warehouse or production areas. Are you willing and able to take on these responsibilities when needed, with or without reasonable accommodation?
• Please share an example of a time you took something apart, fixed, or built something — a device, appliance, vehicle, or piece of equipment — to understand how it worked.
• Do you have any experience with repairing Apple or Chromebook devices and/or soldering?

Work Location: In person

Salary : $17