Claims Representative - Appraisal Service Team

This position supports the Auto Physical Damage Claims department by reviewing a variety of vehicle damage estimates. The representative is responsible for investigating, evaluating, and resolving vehicle damage efficiently and accurately. This role requires strong attention to detail, effective communication skills, and a commitment to delivering excellent customer service.

• Reviews, writes and approves auto physical damage estimates. Determines whether a vehicle is repairable.
• Negotiates price and repair methods with vehicle repair shops.
• Corresponds with independent adjusters, repair shops, insureds, claimants, and agents.
• Provides superior customer service for all internal and external customers.
• Assists in reviewing photos and estimates from subrogation demands.
  
  

Qualifications

ESSENTIAL:

• 1-3 Years of Auto Physical Damage estimating experience
• Experience with Audatex software
• Good keyboard/PC Skills
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills
• Top notch organization and prioritization skills
• Excellent problem-solving and negotiation skills
• Superior customer service and team skills
  
  

Preferred

• Heavy Equipment, Semi-Tractor and Trailer knowledge
• I-Car certifications
• AIC, CPCU, CIC, or ARM designations (or actively pursuing)
• Certificate in General Insurance (or actively pursuing)
• College degree
  
  

At SECURA, we are transforming the insurance experience by putting authenticity at the forefront of everything we do. Our mission is clear: we’re making insurance genuine. We recognize that our associates are our greatest assets, and we invest in their well-being and professional growth. We offer opportunities for continuous learning and career advancement, competitive benefits, and a culture that champions work-life balance. Joining SECURA means becoming part of a dynamic team that values each individual’s contribution and fosters a collaborative atmosphere. Here, you’ll not only find a fulfilling career but also a place where you can make a positive impact every day.

SECURA Insurance strives to provide equal opportunity for all employees and is committed to fostering an inclusive work environment. We welcome applicants from all backgrounds and walks of life.