Technical Service Technician

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovative and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
  
  

Position Summary

The Technical Service Technician as known as Depot Service Technician will test, diagnose, and repair computer printers and other electronic equipment. Coordinate toner/consumable replenishment for Managed print and provide technical phone support on a wide variety of printers/copiers/electro-mechanical devices.

Essential Responsibilites

• Provide technical phone support to field service technicians and customers
• Coordinate toner/consumable replenishment
• Test, diagnose, and repair/refurbish printers/copiers/electro-mechanical devices
• Complete necessary paperwork for equipment/parts being repaired/shipped
• Earn manufacture product certification through training as assigned
• Read and interpret mechanical schematics and wiring diagrams to support troubleshooting efforts
• Work in a team environment, and across departments
• Other duties as assigned
  
  

Requirements

• Education/Experience Requirements:
• Associates degree or equivalent from a two-year college or technical school, OR
• minimum one year of experience in the field of computer printer/copier repair, OR
• equivalent combination of education and experience
• Basic knowledge of Windows operating systems/Microsoft Office
• Ability to Multitask
• Strong written and verbal communication skills
• Strong electronic and mechanical ability
• Effective organizational skills
• Able to earn manufacture product certification through training as assigned
• Ability to work in a team environment, and across departments
• Regular and consistent attendance
  
  

Physical / Mental Requirements

• Sit frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company
• May be required to lift/push/pull up to 50 pounds for set up/movement of office equipment,
• Mental Requirements – must be able to consistently:
• Learn new tasks,
• Remember Processes,
• Maintain focus,
• Complete tasks independently
• Make timely decisions in the context of a workflow,
• Ability to communicate effectively,
• Able to adhere to process protocol in a timely manner
  

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Secur-Serv Drug & Alcohol Use Policy

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