VP Post Closing Services

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

The VP of Post-Closing Services drives the operational execution of the dual-track operational framework designed to optimize internal booking for portfolio assets and ensure "sale-ready" precision for fixed-rate, GSE-eligible products. The VP supervises departmental managers to ensure the structural integrity of high-volume originations while architecting the infrastructure for secondary market execution. By coordinating document custody and mapping seamless file review protocols, the VP transforms complex regulatory requirements into a streamlined competitive advantage, significantly compressing the timeline from loan funding to servicing.

• (25%) Operational Execution & Strategy: Direct the execution of functional strategies to achieve short and mid-term institutional objectives. Manage the logistics of change and collaborate with shareholders to implement process improvements that ensure continuous departmental operations and market agility.
• (20%) Compliance & Quality Control: Maintain a forward-looking, "audit-ready" stance on regulatory shifts. Ensure departmental compliance with all applicable lending regulations (Regulation C, X, Z, Flood, Fair Lending, UDAAP) and oversee intradepartmental quality reviews to audit workflow precision
• (20%) KPI Management & Technical Oversight: Architect and monitor key performance indicators (KPIs) to ensure document integrity. Leverage data from Loan Origination (MortgageBot) and Servicing (ICE MSP) systems to identify quality trends and drive operational efficiency.
• (20%) Leadership & Team Development: Cultivate a high-accountability environment focused on continuous improvement. Mentor departmental managers and supervisors, facilitating hiring/termination decisions and encouraging professional growth through engagement and one-on-one coaching.
• (15 %) Complex Issue Resolution: Act as the primary authority for fielding and resolving complicated problem files, title claims, or legal post-closing matters. Work with internal Legal Services and external vendors (title insurers, closing attorneys) to find timely solutions for escalated matters.
  
  

Required Education & Experience (Knowledge, Skills, & Abilities):

• Required Education: Bachelor’s Degree in Business, Finance, Accounting, or a related field.
• Required Experience: Minimum of 10 years of progressive leadership in mortgage operations, with a focus in post-closing, closing, or servicing.
• Comprehensive expertise in GSE standards and federal regulations (TILA-RESPA, HMDA, ECOA, UDAAP, Flood).
  
  

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Proficiency with MortgageBot (LOS), ICE MSP (Servicing), and OnBase/Image Flow (Imaging).
• Advanced analytical skills with a track record of leveraging SQL/Access or Excel pivot tables or other software/tools to drive process improvements.
• Demonstrated ability to influence organizational practices and articulate strategic initiatives to senior leadership.
• Strong aptitude for cross-departmental cooperation and vendor management.
  
  

Job Environment & Physical Requirements:

• Work Environment: In-office position with some remote flexibility.
• Physical: Prolonged work on computer and sitting; lifting, pulling, or pushing up to 20 lbs.
  
  

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.