What are the responsibilities and job description for the Cheese Shop Customer Service position at Second Mouse Cheese?
Overview
At Second Mouse Cheese, we believe great food brings people together. We’re looking for an enthusiastic, personable, and dependable Customer Service Associate who loves connecting with people and creating memorable experiences. Whether helping a customer discover their new favorite cheese, preparing beautiful gift baskets, representing us at local farmers markets, or serving guests at one of our tastings, you’ll play an important role in making every interaction feel warm, welcoming, and special.
This is much more than a retail position—we’re looking for someone who enjoys storytelling, learning about artisan foods, and sharing that excitement with our community. No extensive cheese knowledge is required; we’ll teach you everything you need to know. We value curiosity, a positive attitude, and a genuine desire to provide outstanding customer service.
As a member of the Second Mouse Cheese team, your responsibilities may include:
- Providing exceptional customer service in our Pleasantville cheese shop.
- Representing Second Mouse Cheese at local farmers markets by setting up displays, engaging with customers, and selling our products.
- Assisting customers with cheese, charcuterie, wine, and gourmet food recommendations.
- Preparing gift baskets, cheese boards, and packaged products.
- Restocking merchandise, maintaining attractive displays, and keeping the shop clean and organized.
- Supporting in-store events, tastings, classes, and other community gatherings.
- Working alongside a close-knit team that values hospitality, quality, and creating memorable customer experiences.
The ideal candidate is friendly, dependable, enjoys working in a fast-paced environment, is comfortable lifting and transporting products for market events, and is available to work weekends and occasional early mornings for farmers market setup.
Experience
- Previous experience in food service or retail sales environments, especially in quick service or fast food restaurants, is highly desirable but not needed.
- Familiarity with POS systems such as Aloha POS or Micros POS is a plus
- Culinary experience or knowledge of the food industry enhances your ability to assist customers effectively
- Strong time management skills to handle multiple tasks efficiently during busy periods
- Basic math skills for processing transactions accurately and managing cash handling responsibilities
- Experience operating kitchen equipment or working in a café setting is beneficial but not required
- Demonstrated commitment to food safety, sanitation, and excellent customer service standards
If you’re someone who smiles easily, enjoys meeting new people, takes pride in your work, and wants to be part of a fun, community-focused small business where no two days are the same, we’d love to meet you!
Pay: $18.00 - $20.00 per hour
Expected hours: 10.0 – 20.0 per week
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Paid training
Work Location: In person
Salary : $18 - $20