Field Fulfillment Associate

Second Life Mac (SLM) is seeking a Field Fulfillment Associate that enjoys traveling to help manage the shipping services between SLM and our Clients. The travel component will make up around 50% of this role.

To complete your application, please complete our 5-minute application survey here: https://go.cultureindex.com/p/toUC5q21d5JfQogQl1k

Who Is Second Life Mac

Founded in 2013, Second Life Mac (SLM) set out to make a difference by connecting people with the best technology — with affordability and sustainability in mind. Since then, we’ve become recognized for our thought leadership and commitment to excellence, reselling Apple products to customers worldwide while maximizing value for our client network.

As we continue to grow our reputation as a leader in Apple device buybacks, we’re seeking talented individuals who share our drive to elevate our mission even further. Our team is dedicated, innovative, and constantly striving to improve every day.

Duties

• Travel within the US to serve as primary in-person representative with Clients, maintaining strong relationships and adapting to Client needs. Travel is around 75% of this role.
• Coordinate devices being transported to SLM Operations Center in Skokie.
• Package, count, and check for quality issues of devices at Client sites.
• Schedule pickup of devices with 3rd party vendors including FedEx, UPS, etc.
• Utilize gaylords, boxes, and foam for effective packaging of electronic devices.
• Engage in regular weekly travel within the continental US based on business needs.
• Adhere to SLM’s Travel and Expense Policy, including the submission of monthly expense reports.
• Efficiently and accurately count devices by type to forecast incoming devices.
• Utilize ERP system for proper recordkeeping.
• On days without travel, Pickup Associates are assigned to tasks in the Operations Center according to business needs.
• Provide and maintain a quality of work that exceeds customer expectations.
  
  

Qualifications/Requirements

• Possess a valid U.S. driver's license.
• Be eligible to rent a vehicle through the Company's approved rental car providers.
• Maintain an acceptable driving record that meets the Company's insurance and risk management standards.
• Be able to pass a motor vehicle record (MVR) review, where permitted by law.
• Be willing and able to travel independently throughout the United States, including by air and rental vehicle.
• Maintain the ability to obtain and use a company-issued or approved payment method for travel expenses, if required.
• Ability to perform physical tasks such as lifting heavy boxes, standing for extended periods, and operating warehouse equipment safely
• CMV medical certificate is a plus.
• Warehouse experience is a plus.
• The candidate must be professional and possess excellent communication skills.
• The candidate must be self-motivated and energetic.
  
  

Next Steps

• Complete our 5-minute application survey here: https://go.cultureindex.com/p/toUC5q21d5JfQogQl1k
• Our team will be in touch if there is a fit
  
  

Our Core Values

Our core values define how we show up every day—for our teammates, our clients, and our work. They guide our decisions, set our standards, and shape our culture.

• We are a Joy to Work With, bringing positive energy, humility, and respect while communicating openly and supporting one another.
• We Win the Day by taking consistent action and holding a high daily standard, knowing long-term success is built through steady progress and accountability.
• We operate with a strong Sense of Urgency, acting quickly on what matters, staying organized, and taking ownership without procrastination.
• We are Growth Minded, continuously seeking feedback, learning, and improvement, and embracing the discomfort that comes with getting better.
• We Flow Forward by staying calm, learning from setbacks, and maintaining momentum—focused on progress, not perfection.
  
  

EEO Statement

Second Life Mac is an equal opportunity employer and is committed to cultivating a diverse, equitable, and inclusive workplace. We do not discriminate against any applicant or team member on the basis of race, color, religion, creed, ancestry, national origin, citizenship status, age, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, marital status, military or veteran status, disability, medical condition, genetic information, arrest or conviction history (where permitted by law), or any other status protected by applicable federal, state, or local law.

Employment decisions are based on qualifications, merit, and business needs. Second Life Mac provides reasonable accommodations to qualified individuals with disabilities, individuals with sincerely held religious beliefs or practices, and individuals with pregnancy-related conditions, in accordance with applicable law. Discrimination, harassment, and retaliation of any kind are strictly prohibited.

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