Computer Repair Supervisor

About SLM

At SLM, our Core Purpose is to Maximize Human Potential. We believe in the health and well-being of our Team Members which includes having an industry-best Total Rewards program. That program includes a flexible vacation policy, exemplary health benefits (BCBS), a 401k plan with a dedicated financial advisor, a financial education program, and top pay for our Team Members.

To complete your application, please complete our 5-minute application survey here: https://go.cultureindex.com/p/a9DK5DQ7TPHnQZK

About the Role

The Repair Technician Supervisor oversees a small team of technicians responsible for diagnosing, repairing, and refurbishing Apple devices in a high-volume warehouse environment. This role ensures daily workflow efficiency, quality standards, and team performance while maintaining a safe, organized, and productive workspace. The ideal candidate has strong technical expertise with Apple products, leadership experience, and a passion for building a high-performing team.

Key Responsibilities

Team Leadership & Operations

• Lead, mentor, and support a team of 4–5 repair technicians in daily operations.
• Assign and prioritize repair tasks to meet production goals and turnaround times.
• Train new team members on Apple repair techniques, diagnostic tools, and established procedures.
• Conduct regular performance check-ins, provide coaching, and support growth within the team.

Technical Expertise

• Perform advanced diagnostics, troubleshooting, and repairs on Apple hardware, including Mac computers and iPads.
• Serve as the escalation point for complex repairs or quality concerns.
• Ensure technicians follow proper repair protocols and safety guidelines.

Quality Control & Workflow Management

• Monitor repair accuracy, device condition, and adherence to quality standards.
• Implement best practices to improve consistency, reduce rework, and increase throughput.
• Maintain accurate tracking of repairs, parts usage, and completed work.

Warehouse Coordination

• Work closely with Operations team to ensure smooth intake and output of devices.
• Maintain inventory of parts, tools, and repair supplies; report shortages or equipment needs.
• Help uphold a clean, organized, and safe working environment.

Reporting & Continuous Improvement

• Track daily productivity metrics and provide reports to management.
• Identify workflow inefficiencies and recommend process improvements.
• Support company initiatives to scale operations and maintain high customer satisfaction.

Qualifications

Required

• 2 years of hands-on experience repairing Apple products.
• Previous leadership or team supervisory experience.
• Strong understanding of Apple hardware and diagnostic tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and problem-solving skills.

Preferred

• Apple certifications (ACiT, ACMT, ACSP, etc.).
• Experience working in a warehouse or refurbishing operation.
• Knowledge of inventory management systems or repair tracking software.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and move up to 40 lbs.
• Repetitive hand and wrist motions for repair tasks.

Next steps:

• Complete our 5-minute application survey here: https://go.cultureindex.com/p/a9DK5DQ7TPHnQZK
• Our team will be in touch if there is a fit

SLM takes pride in being an equal opportunity employer. We are committed to maintaining a diverse, equitable, and inclusive team. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, and/or related medication conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military/veteran status, disability, or any other characteristic protected by applicable law. Employment is decided by qualification, merit, and business needs.