Retail Store Manager

Sebastian’s General Store

Job Title: Store Manager
Job Summary:
The Store Manager plans and directs the day-to-day operations of the store. Develops strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. The Store Manager will work closely with the owner to maintain store merchandise inventory. The Store Manager will impact the overall bottom line by maintaining optimal staffing levels, recruiting, hiring, educating, and motivating a team.
The Store Manager is responsible for setting the example for customer engagement that exceeds industry standards. They will maximize store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for merchandising, operations, and community participation are well executed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time.

• Create and provide positive guest experiences in keeping with the store’s core values and brand image.
• Train, coach, guide, and educate staff. Effectively work to provide clear direction, and support staff regarding sales initiatives and programs.
• Will work closely with the owner to order and enter store merchandise into the POS system
• Will be responsible for processing sales and addressing customer service requests
• Order and maintain store and office supplies
• Maintains and reports an accurate inventory
• Maintain accurate customer database
• Respond promptly to all telephone calls and email inquiries from customers
• Maintain optimal staffing levels
• Participates at special events held onsite or in the local community.
• Establish strong relationships with vendors/suppliers.
• Work with accounting department on coordinating necessary bank deposits
• Work with accounting department to report daily sales
• Supervises and works closely with all retail associates to help this role prioritize and carry out responsibilities efficiently and accurately.
• Provides clear and concise direction and support to retail sales associates
• Update and maintain all SKUs in POS System
• Essential Employability Skills and Attitudes
• Shows commitment to excellence and an incredible work ethic.
• Consistently demonstrates outstanding customer service skills, poise, and tact in working with the public.
• Proven ability to effectively and appropriately communicate with diverse client groups.
• Possesses professional appearance and demeanor.
• Is flexible, can manage constantly changing priories with enthusiasm.
• Demonstrates ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Strong computer proficiency and data entry experience, basic to intermediate knowledge of Word and Excel preferred.
• Has a High School diploma or GED, two to four years college degree is preferred.
• Must be at least 21 years old.
• Must be able to work weekends and flexible schedules

Job Requirements/Qualifications
Education: Bachelor’s degree or equivalent work experience
Experience: 3 -4 years of Retail Experience Preferred
Licenses/Certifications: Valid California Class C driver’s license.
Language Skills: Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish desirable.
Computer Skills: Working knowledge of Office, POS systems, etc
Knowledge: Familiarity with the Retail Industry *(may learn on the job with sufficient interest)
Equipment: Typical office equipment; vehicles.
Work Environment
The work environment consists of most of the employee’s time spent on the sales floor or in the office.
Emotional Effort
The job is routine with periods of isolated high activity/demand. Some tasks may have short deadlines requiring little or no overtime.

Job Setting
The job is performed in a variety of settings including an enclosed, outside or climactically-controlled office, retail, productions, and agricultural settings. Work is completed independently and in cooperation with the management, other department and company personnel, and with the public.

Physical Demands

Activity Frequency
Lifting and Carrying
Under 10 pounds Frequently (34% to 66% of the time)
11 to 20 pounds Frequently (34% to 66% of the time)
21 to 50 pounds Occasionally (1% to 33% of the time)
51 to 100 pounds Rarely (Less than 1 hour per week)
Over 100 pounds Never
Pushing and Pulling
Under 10 pounds Frequently (34% to 66% of the time)
11 to 20 pounds Occasionally (1% to 33% of the time)
21 to 50 pounds Occasionally (1% to 33% of the time)
51 to 100 pounds Rarely (Less than 1 hour per week)
Over 100 pounds Never
Twisting and Turning
Reaching over shoulder Occasionally (1% to 33% of the time)
Reaching over head Occasionally (1% to 33% of the time)
Climbing Rarely (Less than 1 hour per week)
Crawling Rarely (Less than 1 hour per week)
Kneeling Occasionally (1% to 33% of the time)
Squatting Occasionally (1% to 33% of the time)
Sitting Rarely (Less than 1 hour per week)
Walking on normal surfaces Frequently (34% to 66% of the time)
Walking on uneven surfaces Occasionally (1% to 33% of the time)
Walking on slippery surfaces Occasionally (1% to 33% of the time)
Standing Constantly (over 66% of the time)
Bending Occasionally (1% to 33% of the time)
Driving
Automatic Transmission: Occasionally (1% to 33% of the time)
Standard Transmission: Never
Other Physical Demands
Keyboard/Ten key Constantly (over 66% of the time)
Fingering (fine dexterity) Occasionally (1% to 33% of the time)
Handling (grasping and holding) Constantly (over 66% of the time)
Repetitive Motion - Hands Constantly (over 66% of the time)

Repetitive Motion - Feet Frequently (34% to 66% of the time)

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

JOB MODIFICATION: The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• San Simeon, CA 93452: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person

Salary : $28 - $35