What are the responsibilities and job description for the Patient Account Repersentative I - Call Center position at Seattle Roots Community Health?
Position Title: Patient Accounts Representative I - Call Center
Location: Seattle Roots at Carolyn Downs Family Medical Center
Expected Hours: 40 hours/week
Union: Yes
Salary
$22.74– $33.95 Per hour, non-exempt, payable bi-weekly. The salary scale for this position is between steps 0 and 19, depending on experience. We use the resume submitted on your application to determine your hourly wage, so please ensure that all relevant work experience is listed in your resume. Applicants must pass an extensive background check.
About Us
Seattle Roots Community Health is a not-for-profit organization that operates two primary care clinics, an After-Hours Clinic, two School-Based Health Centers, a low barrier Medication-assisted treatment clinic and a Dental Clinic. Our Carolyn Downs Family Medical Center was founded in 1970 in Seattle's Central District. Our Country Doctor Community Clinic was established in 1971 by residents of the Capitol Hill neighborhood.
Seattle Roots is passionate about serving patients of all backgrounds and employing individuals who are equally committed to this mission. To ensure our organization is best serving our populations, we strive to promote policies that enable us to work effectively in all situations, with patients, with coworkers, and with the community.
Our Mission
To improve the health of our community by providing high-quality and caring primary health care that addresses the needs of people, regardless of their ability to pay. At Carolyn Downs and Country Doctor, health care is a right.
Job Summary
The Call Center Representative manages patient intake and registration, processes payments, and routes complex medical inquiries to triage staff. This role supports clinic operations by handling calls, scheduling appointments, and assisting patients, providers, and staff. You’ll serve as the first point of contact on-site or by phone to help create a welcoming patient experience and support clinic flow.
Job Responsibilities
- Handle large volumes of incoming and outgoing calls promptly
- Create new patient charts and verify registration details in the EHR
- Handle financial registration tasks, including guarantor setup and eligibility verification
- Add notifications and messages to patient charts
- Confirm patient insurance coverage using portal systems
- Schedule and adjust appointments, accommodating provider availability
- Allocate appropriate appointment times with the correct provider
- Inform patients of available services and community programs
- Resolve patient inquiries and concerns
- Refer clinical questions to triage staff as needed
- Participate in team meetings and performance reviews
- Complete assigned projects and manage work queues
- Coordinate with billing team on payment and coding issues
- Act as a reference for staff and patient service questions
Qualifications
Education & Training
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- High School Diploma or equivalent required.
Experience & Skills
- Proficiency with patient registration systems and call center platforms
- Minimum 2 years of customer service or care coordination experience in a healthcare setting
- Strong verbal and written communication skills
- Familiarity with electronic billing systems
- Able to work independently and with a team
- Effective interpersonal and problem-solving abilities
- Capable of multitasking and staying organized in a changing environment
- Proficiency with computer tools (Word, Excel, Outlook, Google Workspace, insurance portals)
Benefits
We provide a robust suite of benefits, including the choice of three medical plans, two dental plans, long-term disability, life, and other insurance programs. You’ll have access to flexible spending accounts, a subsidy of up to 80% of the cost of an ORCA pass, plus an additional match of 50% of the employee's contribution up to 4% after one year of employment. (Ex. if employee contributes at 4%, Seattle Roots will match with an additional 2%, plus the safe harbor contribution totaling a 9% contribution to the employee's 401k) We’ve got you covered!
Salary : $23 - $34