Season House Manager

Department/Team: Patron Relations

Position Reports To: Lead Front of House Manager, Barbod Tavasoli

Work Location: in-person, 155 Mercer St

FLSA Classification: Full-time, Hourly, Non-Exempt

Benefits: Medical/Vision/Dental insurance, optional 401K, optional FSA, free Orca card, and discounted Seattle Center parking

Pay Range: $21.22 to $23.16 per hour (based on experience)

Position Classification: 500, H-3

Application Deadline: Friday, May 29th @ 11:59 pm

You can apply from your phone by texting "SHM" to (206) 966-4931

About Us

Founded in 1963 and recipient of the 1990 Tony Award for Outstanding Regional Theatre, Seattle Rep remains one of the country’s leading not-for-profit regional theaters. Bold stories, brilliant artists, and passionate audiences come together to shape each season at Seattle Rep, which includes everything from new play workshops to world premieres, celebrated classics, and recent Broadway hits. Over the decades, we’ve launched landmark productions, provided training opportunities to generations of youth and emerging theater practitioners, and built programs that expand access to theater for audiences of all ages from across our diverse community.

About

We are powered by a year-round staff of professionals who are passionate about making theater that matters, and we believe that their best work happens when everyone feels seen and valued. This culture is fully reflected in our:

Mission

Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.

Vision

Theater at the heart of public life

Values

Artistic Vitality, Sustainability, Generous and Inclusive Practices

About The Position

SEATTLE REP is seeking a resourceful, organized Season House Manager to join the Patron Experience Department. Acting as the face of Seattle Rep to our patrons, the Season House Manager ensures smooth front-of-house operations during performances, supervises staff, supports the Lead House Manager, and provides quality customer service to enhance the patron experience while upholding our equity practices.

This is season long, three-quarter time, position (between 28-40hrs a week) and qualifies for full benefits. Hours for this position are primarily evenings and weekends to support show operations

Typical Duties Include

Build and strengthen relationships between Patrons and Seattle Rep

• Provide high quality customer service to Seattle Rep Patrons
• Welcome guests to the theater with kindness, excitement and gratitude
• Represent the organization to our audiences while upholding our EDI values
• Respond to patron inquiries and requests for information during performances
• Enforce safety and health standards set forth by local health guidelines and Seattle Rep leadership.
• Generates house report for each performance to communicate notable events of the day to the rest of the organization.
  
  

Supervising Performance Shifts

• Act as manager on duty for a variety of Seattle Rep performances, making quick decisions and actively solving customer service issues
• Supervise 10-12 Front-of-House operational staff during performances
• Coordinate with Stage Management and the Box Office to begin performances and intermissions as scheduled
• Lead emergency procedures and evacuation protocols with support from Stage Management, when necessary
• Actively participate in our Equity, Diversity, and Inclusion initiatives
• Attend affinity groups and Employee Resource Groups, as desired
• Support efforts and initiatives that improve accessibility offerings
• Engage in trainings related to Anti-Racism, de-escalation, and Sensory Access
  
  

Assist with Admin Tasks to support the efficiency of the Front of House team

• Ensure Encore Programs are managed and housed effectively
• Maintain organization of the Concierge Desk and other FOH storage areas
• Support communications with the Volunteer Usher roster as needed
• Ensure cleanliness and decorum of Seattle Rep lobby space and patron-facing areas
• Other duties as assigned
  
  

Minimum Qualifications

• Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.
  
  

Desired Qualifications

• 2 years of experience in managing a customer service team
• Ability to handle interpersonal interaction in a positive and inclusive way
• Demonstrated ability to appropriately manage confidential information and handle financial transactions
• Ability to clearly communicate, both verbally and in written form
• Excellent time-management skills
  
  

Seattle Rep is excited about and actively working towards becoming a more diverse, anti-racist organization. We are interested in attracting, developing, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We strongly encourage people of color, women, LGBTQIA , veterans, individuals with disabilities, and others from marginalized or underrepresented groups to apply.

Every candidate brings something special to the table. If your experience and skills don't perfectly align with the job qualifications but you are excited about the role, feel your values align well with the Rep, and are willing to strive for excellence in your work, please apply. We will train the right candidate.

TO BE CONSIDERED

• Submit a resume detailing related experience and education
• Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.
  
  

Applications will be reviewed on a rolling basis.

Workplace accessibility and accommodations can be discussed with HR once an offer of employment has been extended.