What are the responsibilities and job description for the ADA Title II Coordinator position at Seattle Finance and Administrative Services?
Position Description
The Department of Finance and Administrative Services (FAS) is seeking qualified candidates to fill the City of Seattle ADA Title II Coordinator position. As the ADA Title II Coordinator, you will perform and lead ADA efforts across City departments, ensuring City programs and services are equally accessible and usable to people living with disabilities. You will be responsible for daily, front-line ADA program work, such as responding to public inquiries, complaints and accommodation requests, guiding departments on complaint responses and other support issues and generally supporting the program lead. You will coordinate the ADA Program Compliance Team (PCT), facilitate ADA Workgroups and assist City teams in policy setting, coordination and training for ADA Title II adherence. This position resides within the FAS Director’s Office.
About Us
FAS is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet.
The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities—including police and fire stations—overseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here—at your service.
Job Responsibilities
You will have the following responsibilities as the ADA Title II Coordinator:
Coordination
Minimum Qualifications:
You have significant experience in ADA Title II abidance and working with people who have disabilities. You have the ability to promote and model equal access to diverse audiences. Specifically, you'll be prepared to take on this role if you have:
Other Requirements: May require availability after business hours on occasion.
Work Environment
This position requires a minimum of three days per week of onsite work. Overtime work may be required based on business needs. Alternative Work Arrangements and hybrid telework schedules for work conducted in a normal office environment may be considered and will be based on operational needs and consistency with City policies.
Additional Information
This position is classified as a Strategic Advisor 2, Exempt. The full salary range for this job classification is $54.60 - $81.93 per hour. This position is FLSA exempt (not eligible for overtime).
Application Process
Applications are reviewed after the posting closes. You must submit the following items to be considered for this position no later than 4:00pm Pacific Time on the scheduled closed date.
PLEASE NOTE: This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Background Check: Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.
Why work at the City of Seattle?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans
Who May Apply: The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences. If you have questions regarding this bulletin or employment at Finance and Administrative Services, please send an email to chantelle.aguilar@seattle.gov FAS promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please contact us.
Candidate Notification
Many important notifications including interview or test invitations, result notices, and status updates will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add chantelle.aguilar@seattle.gov to your email address book and to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Candidates can also check for notifications by logging into governmentjobs.com and viewing their profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence.
The Department of Finance and Administrative Services (FAS) is seeking qualified candidates to fill the City of Seattle ADA Title II Coordinator position. As the ADA Title II Coordinator, you will perform and lead ADA efforts across City departments, ensuring City programs and services are equally accessible and usable to people living with disabilities. You will be responsible for daily, front-line ADA program work, such as responding to public inquiries, complaints and accommodation requests, guiding departments on complaint responses and other support issues and generally supporting the program lead. You will coordinate the ADA Program Compliance Team (PCT), facilitate ADA Workgroups and assist City teams in policy setting, coordination and training for ADA Title II adherence. This position resides within the FAS Director’s Office.
About Us
FAS is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet.
The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities—including police and fire stations—overseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here—at your service.
Job Responsibilities
You will have the following responsibilities as the ADA Title II Coordinator:
Coordination
- Serve as Citywide ADA Title II subject matter expert and primary point of contact for the public.
- Triage public inquiries, complaints and accommodation requests.
- Track and report on requests for assistance.
- Serve as the point of contact for City departments in fielding customer inquiries and requests.
- Provide technical assistance and advice to departments.
- Serve as the Program’s point of contact on digital accessibility of web content and mobile applications.
- Coordinate with the Seattle Office for Civil Rights to address and mitigate formal ADA Title II complaints.
- Lead the ADA Program Compliance Team, composed of ADA Coordinators from 28 public facing City Departments, as they implement their ADA Corrective Action Plans.
- Provide staff support to the Built Environment Compliance Team.
- Support the City Attorney’s Office, Mayor’s Office, City Council and City Budget Office regarding ongoing ADA planning and coordination.
- Coordinate with the City Attorney's Office and City departments to ensure consistency in the City's response to customers' ADA Title II-related requests, inquiries and grievances.
- Communicate with the Commission for People with Disabilities and other organizations and groups as appropriate.
- Serve as a subject matter expert for City departments in ADA Title II issues, especially in areas pertaining to effective communication and nondiscrimination in programs and activities.
- Determine and propagate best practices and sustainable solutions to any deficiencies in ADA Title II adherence, with support from the Lead Citywide ADA Title II Compliance Advisor.
- Conduct reviews of procedures and available technology to identify, procure and oversee relevant ADA Title II training for front-line customer service staff.
- Develop and oversee implementation of Citywide ADA Title II Program training plan, as well as a process for developing and implementing specialized training as needed.
- Monitor training effectiveness and adjust as necessary based on updates to the ADA Title II law and changes in technology.
- Lead groups of City staff and community members with diverse backgrounds as they address recommendations for improving access to the City’s programs, services and activities.
- Guide the ADA Title II Compliance Program digital accessibility efforts.
- Hire and manage technical consultants as required.
- Support the Lead Citywide ADA Title II Compliance Advisor, including backfilling when lead is absent.
Minimum Qualifications:
- Bachelor’s Degree in Public administration, Public Policy and Management, Business Administration, or related field.
- Five (5) years of professional or volunteer experience in the disability community.
You have significant experience in ADA Title II abidance and working with people who have disabilities. You have the ability to promote and model equal access to diverse audiences. Specifically, you'll be prepared to take on this role if you have:
- Investigating ADA grievances or complaints
- Implementing ADA Title II compliance initiatives
- Collaborating with cross-functional teams and stakeholders
- Prioritizing and planning work, consistently meeting deadlines and developing realistic action plans
- Identifying problems, seeking solutions, and driving for results
- Working with a diverse audience, stakeholders and department leadership
- Writing, public speaking and presenting information to diverse groups of constituents
- Identifying and managing highly sensitive matters, both internally and externally
- Understanding ADA technical information
- Reviewing and updating web content, applications and documents for accessibility compliance
- Adapting to meet changing priorities and adjusting to different management styles
- Leading by example to motivate and inspire cross-functional teams
- Coaching and developing departmental ADA Coordinators in their role
- Working under tight deadlines
- Interpreting and applying policies and procedures to ambiguous situations.
- Negotiating and resolving grievances.
- Interacting with elected officials and the public.
- Facilitating large groups.
- Training employees.
- Ability to effectively work in a multicultural workplace with a diverse customer base.
Other Requirements: May require availability after business hours on occasion.
Work Environment
This position requires a minimum of three days per week of onsite work. Overtime work may be required based on business needs. Alternative Work Arrangements and hybrid telework schedules for work conducted in a normal office environment may be considered and will be based on operational needs and consistency with City policies.
Additional Information
This position is classified as a Strategic Advisor 2, Exempt. The full salary range for this job classification is $54.60 - $81.93 per hour. This position is FLSA exempt (not eligible for overtime).
Application Process
Applications are reviewed after the posting closes. You must submit the following items to be considered for this position no later than 4:00pm Pacific Time on the scheduled closed date.
- Completed NEOGOV online application.
- Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
- Current resume indicating relevant experience, knowledge, skills, and education.
PLEASE NOTE: This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Background Check: Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.
Why work at the City of Seattle?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans
Who May Apply: The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences. If you have questions regarding this bulletin or employment at Finance and Administrative Services, please send an email to chantelle.aguilar@seattle.gov FAS promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please contact us.
Candidate Notification
Many important notifications including interview or test invitations, result notices, and status updates will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add chantelle.aguilar@seattle.gov to your email address book and to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Candidates can also check for notifications by logging into governmentjobs.com and viewing their profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence.
Salary : $55 - $82
