Guest Services Supervisor

About SCC

Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play – the Center provides a venue in which people gather from around the region, the nation and the world to share ideas, celebrate and learn.

But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as it began over three decades ago. Read more about our Community Impact here. 

Employees are the heartbeat of this extraordinary service culture and contribute to our collective success in the vibrant core of downtown Seattle. 

Position Summary: The Guest Services Supervisor is responsible for supervising front-of-house guest services operations for events across the SCC campus, ensuring safe, efficient, and professional movement of guests within multiple facilities. This position develops and manages weekly staffing schedules based on event activity and attendance levels, and provides direct supervision of full-time Guest Services staff and on-call Admission Attendants. The Guest Services Supervisor directs event-day operations related to crowd management, access control, and guest assistance, and works in coordination with Event Managers, Event Logistics, Security, and other departments to support successful event execution. This role exercises operational judgment during live events, ensures compliance with safety procedures and labor agreements, and performs supervisory duties.

 Guest Services Supervisor Essential Duties and Responsibilities include the following:  Other duties may be assigned.

• Supervise front-of-house guest services operations for events across multiple SCC facilities to ensure safe, efficient, and professional guest movement.
• Develop and manage weekly staffing schedules based on event activity, attendance levels, and operational requirements to ensure accurate staffing coverage for all events.
• Direct the operation of guest ingress, egress, badge checking, and crowd management activities during events.
• Supervise full-time Guest Services staff and on-call Admission Attendants, including scheduling, training, evaluation, and discipline in accordance with SCC policies and labor agreements.
• Monitor staffing levels during events and make real-time adjustments to maintain safe and efficient operations.
• Conduct routine inspections of guest services workstations, staff appearance, and assigned areas to ensure compliance with SCC standards.
• Review and approve payroll, timekeeping adjustments, and leave requests for assigned staff.
• Coordinate with Event Managers, Event Logistics, and other departments to plan and implement crowd management and event access control procedures.
• Participate in pre-event and post-event meetings to ensure accurate communication of guest services requirements.
• Ensure adherence to SCC operating policies, safety procedures, and collective bargaining agreements.
• Implement event logistics plans related to guest services, including crowd flow, access control, and public safety procedures.
• Coordinate with outside staffing agencies to secure supplemental personnel when required and within approved budgets.
• Maintain records related to staffing, scheduling, training, and event operations.
• Maintain a work schedule that provides appropriate supervision of event staff, including evenings, weekends, holidays, and extended hours as required.
• Carry out supervisory responsibilities in accordance with SCC policies and applicable laws.
• Perform additional duties as assigned.

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, talk, hear, sit, stand, walk and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

 Minimum Qualifications:

•  Associate degree or higher in Hospitality, Event Management, Business, Public Administration, or related field, or equivalent combination of education and experience.
•  Two (2) years of experience in guest services, event operations, venue operations, transportation, security, or related field.
• Experience working in a live event, public facility, or customer service environment.
• Demonstrated ability to provide lead direction or supervise staff in an operational setting preferred.
• Experience developing or coordinating staff schedules.
• Ability to exercise sound judgment in a fast-paced environment. 
• Ability to work evenings, weekends, holidays, and extended hours as required by event activity.

Preferred Qualifications:

• Experience working in a convention center, arena, stadium, or similar public venue preferred.
• Experience working with on-call or event-based staff preferred.
• Experience with crowd management, guest services, or event access control preferred. *Equivalent combination of education and experience may be considered.

Benefit Highlights: 

• Pay: $35.40-$53.09 per hour based on experience and qualifications.
• Paid Leave benefits
• Vacation (12 days in first year)
• Paid holidays (11 set by SCC, 2 personal)
• Medical, dental and vision insurance
• Life insurance
• 457(b) retirement savings plan
• Subsidized transportation and parking benefits 

Disability Accommodations and Equal Employment Opportunity

If accommodations are required either to complete the application process and/or attend an interview, please contact the Human Resources Department at 206-694-5038. Seattle Convention Center is committed to the policy of equal employment opportunity and nondiscrimination on the basis of race, creed, color, national origin, sex, marital status, sexual preference, orientation, gender identity, genetic information, pregnancy, age, religion, veteran status, military status, disability, or any other status protected by law.

Notes on the Application Process

• This position will remain open until filled. Review of applications will begin immediately
• Only applications submitted directly to Seattle Convention Center’s jobs page will be considered; applications submitted via external websites / apps will not be received
• A current resumé may be submitted in lieu of filling out the attached Application for Employment only if it includes accurate dates – including month and year – of both previous employment and any relevant experience/education history.
• In the event your application is selected for interview, a hiring representative will reach out via your provided phone or email contact information. The final hiring process will involve employment reference checks and a criminal background check

Salary : $35 - $53