What are the responsibilities and job description for the Senior Director, Patient Support Services position at Seattle Children's?
The Senior Director, Patient Support Services collaborates on strategic planning, developing goals and objectives, and priority setting for areas of responsibility that support care management, utilization review and patient transitions. Accountability for developing and establishing a strategic vision and implementing initiatives that achieve optimal patient support across the care continuum. Assumes 24-hour accountability for the delivery of professional care and the allocation of resources for the assigned areas of responsibility. Partners with multidisciplinary teams and is responsible for patient care management and utilization review metrics, productivity/outcome measures, and adherence to professional practice standards for appropriate roles. The Senior Director, Patient Support Services will cultivate and sustain a culture that embraces and exemplifies professional practice, the development of future leaders and leadership excellence.
Accountable for the planning, development, provision, and continuous improvement of all services within case management (care management, utilization review, social work, SCAN), patient support (school, play therapy and creative arts, child life, translation services), and guest services (cultural navigation, food security, family resource center, car seat program).
This position is open to those with a Master's in Nursing, Social Work, Business Administration, Public Health, Healthcare Administration, or related field. (Candidates currently enrolled in a Master’s program or higher will be considered provided they also possess a Bachelor's degree in Nursing or related field.)
Relocation assistance offered for qualifying external candidates.
For RN:
Required Education and Experience
Master’s or higher in Nursing from an accredited school of nursing; may be substituted with a Master's in Business Administration, Public Health, Healthcare Administration, or a related field provided the candidate also possesses a Bachelor's degree or higher in Nursing from an accredited school of nursing (Candidates currently enrolled in a Master’s program or higher will be considered provided they also possess a Bachelor's degree in Nursing. Must complete the program within three (3) years in position and maintain solid performance.
Minimum five (5) years of leadership experience in a health care setting.
Required Credentials
Current Washington State or Multistate (MSL) RN license.
Must obtain national certification in a clinical specialty area or leadership within three (3) years.
A copy of Master's degree or higher in Nursing or transcripts indicating attainment of a Master's degree or higher in nursing is to be on record with Human Resources upon hire.
If Master's degree is in Business Administration, Public Health, Healthcare Administration, or related field, a copy of the degrees or transcripts indicating attainment of a Master's degree or higher and Bachelor's in Nursing degree is to be on record with Human Resources upon hire.
If a Master's degree or higher is in process, a copy of the Bachelor's degree or higher in Nursing or transcripts indicating attainment of a Bachelor's degree or higher in Nursing and a notation of the expected Master's completion date is to be on file with Human Resources upon hire.
Nursing or healthcare related professional board certification in a clinical specialty area or leadership on hire or must be obtained within three (3) years of hire and must be maintained thereafter. Certification must be recognized by the American Nursing Credentialing Center (ANCC) and approved by Seattle Children's.
Current certification in Basic Life Support (BLS) for Healthcare Providers. This is a condition of hire and must be maintained at all times. Pediatric Emergency, Assessment, Recognition, and Stabilization (PEARS), or Pediatric Advanced Life Support (PALS) will be accepted in lieu of BLS for Healthcare Providers. (Note: Employees are responsible for any costs (including time away from work) associated with obtaining PALS or PEARS certification if it is not a requirement of the position). ACLS will not be accepted as a substitute to the requirements listed above.
Preferred
Clinical experience in a pediatric setting.
Knowledge of and experience using lean principles in healthcare.
For Non-RN:
Required Education and Experience
Master’s in Social Work, Business Administration, Public Health, Healthcare Administration, or related field (Candidates currently enrolled in a Master’s program or higher will be considered provided they also possess a Bachelor's degree in related field. Must complete the program within three (3) years in position and maintain solid performance).
Minimum five (5) years of leadership experience in a health care setting.
Required Credentials
If Master's in Social Work, current Washington State Licensed Independent Clinical Social Worker (LICSW).
Preferred
Clinical experience in a pediatric setting.
Knowledge of and experience using lean principles in healthcare.
Compensation Range
$208,017.00 - $374,430.00 per year
Salary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.
Benefits Information
Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our Commitment
Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Accountable for the planning, development, provision, and continuous improvement of all services within case management (care management, utilization review, social work, SCAN), patient support (school, play therapy and creative arts, child life, translation services), and guest services (cultural navigation, food security, family resource center, car seat program).
This position is open to those with a Master's in Nursing, Social Work, Business Administration, Public Health, Healthcare Administration, or related field. (Candidates currently enrolled in a Master’s program or higher will be considered provided they also possess a Bachelor's degree in Nursing or related field.)
Relocation assistance offered for qualifying external candidates.
For RN:
Required Education and Experience
Master’s or higher in Nursing from an accredited school of nursing; may be substituted with a Master's in Business Administration, Public Health, Healthcare Administration, or a related field provided the candidate also possesses a Bachelor's degree or higher in Nursing from an accredited school of nursing (Candidates currently enrolled in a Master’s program or higher will be considered provided they also possess a Bachelor's degree in Nursing. Must complete the program within three (3) years in position and maintain solid performance.
Minimum five (5) years of leadership experience in a health care setting.
Required Credentials
Current Washington State or Multistate (MSL) RN license.
Must obtain national certification in a clinical specialty area or leadership within three (3) years.
A copy of Master's degree or higher in Nursing or transcripts indicating attainment of a Master's degree or higher in nursing is to be on record with Human Resources upon hire.
If Master's degree is in Business Administration, Public Health, Healthcare Administration, or related field, a copy of the degrees or transcripts indicating attainment of a Master's degree or higher and Bachelor's in Nursing degree is to be on record with Human Resources upon hire.
If a Master's degree or higher is in process, a copy of the Bachelor's degree or higher in Nursing or transcripts indicating attainment of a Bachelor's degree or higher in Nursing and a notation of the expected Master's completion date is to be on file with Human Resources upon hire.
Nursing or healthcare related professional board certification in a clinical specialty area or leadership on hire or must be obtained within three (3) years of hire and must be maintained thereafter. Certification must be recognized by the American Nursing Credentialing Center (ANCC) and approved by Seattle Children's.
Current certification in Basic Life Support (BLS) for Healthcare Providers. This is a condition of hire and must be maintained at all times. Pediatric Emergency, Assessment, Recognition, and Stabilization (PEARS), or Pediatric Advanced Life Support (PALS) will be accepted in lieu of BLS for Healthcare Providers. (Note: Employees are responsible for any costs (including time away from work) associated with obtaining PALS or PEARS certification if it is not a requirement of the position). ACLS will not be accepted as a substitute to the requirements listed above.
Preferred
Clinical experience in a pediatric setting.
Knowledge of and experience using lean principles in healthcare.
For Non-RN:
Required Education and Experience
Master’s in Social Work, Business Administration, Public Health, Healthcare Administration, or related field (Candidates currently enrolled in a Master’s program or higher will be considered provided they also possess a Bachelor's degree in related field. Must complete the program within three (3) years in position and maintain solid performance).
Minimum five (5) years of leadership experience in a health care setting.
Required Credentials
If Master's in Social Work, current Washington State Licensed Independent Clinical Social Worker (LICSW).
Preferred
Clinical experience in a pediatric setting.
Knowledge of and experience using lean principles in healthcare.
Compensation Range
$208,017.00 - $374,430.00 per year
Salary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.
Benefits Information
Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our Commitment
Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Salary : $208,017 - $374,430